Accentuate Staffing is assisting a leading healthcare organization in the Raleigh area who is seeking an experienced Medical Scheduling Supervisor to oversee a high-volume centralized scheduling team. This position offers the opportunity to step into a well-established operation with strong leadership support and growth potential. The Medical Scheduling Supervisor will lead a team of approximately 30 team members, including MRI schedulers and customer service representatives. This role is responsible for managing daily call center operations, driving performance through data, and ensuring a high standard of patient service across all scheduling functions.
Responsibilities
Supervise and support a team of 30+ scheduling and customer service staff
Oversee centralized scheduling for imaging services including MRI, CT, Ultrasound, Mammography, X-Ray, Bone Density, Nuclear Medicine, and PET
Monitor call center metrics such as volume, response times, and abandonment rates; implement improvements based on data insights
Coach and develop team leads and staff to build a high-performing, patient-focused culture
Ensure compliance with HIPAA regulations and insurance requirements
Partner with leadership on cross-functional initiatives, including medical records and imaging coordination
Maintain operational efficiency while balancing patient care priorities
Requirements
5+ years of healthcare experience
Minimum 3 years of supervisory or management experience
Prior experience in radiology scheduling, centralized scheduling, or a high-volume call center environment required
Strong leadership, coaching, and team development skills
Experience working with performance metrics and operational reporting
Knowledge of imaging terminology (MRI, CT, Mammography, etc.)
Ability to manage multiple priorities in a fast-paced environment
Experience with EPIC or similar healthcare systems
Associate’s or Bachelor’s degree in Healthcare Administration, Business, or related field
Proven ability to identify talent and build strong teams
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