Accentuate Staffing

Accentuate Staffing is assisting a leading healthcare organization in the Raleigh area who is seeking an experienced Medical Scheduling Supervisor to oversee a high-volume centralized scheduling team. This position is offers the opportunity to step into a well-established operation with strong leadership support and growth potential. The Medical Scheduling Supervisor will lead a team of approximately 30 team members, including MRI schedulers and customer service representatives. This role is responsible for managing daily call center operations, driving performance through data, and ensuring a high standard of patient service across all scheduling functions. Responsibilities: Supervise and support a team of 30+ scheduling and customer service staff Oversee centralized scheduling for imaging services including MRI, CT, Ultrasound, Mammography, X-Ray, Bone Density, Nuclear Medicine, and PET Monitor call center metrics such as volume, response times, and abandonment...