Night Audit SupervisorResponsible for overnight hotel operations, ensuring accurate financial reporting, guest services, and security of the property during night hours. This position combines front desk responsibilities with accounting oversight.
Key Responsibilities: Perform nightly audits of all hotel's financial transactions, ensuring accuracy in reports, postings, and reconciliations
Act as the primary point of contact for guest needs and inquires overnight, from resolving issues to handling special requests
Coordinate guest routing, review and finalize room assignments, and ensure systems are properly organized before morning shift arrives
Collaborate with Front Desk morning shift to address outstanding items from the night audit and communicate any pertinent information to ensure exceptional guest service
Check guests in and out, answer phones, and assist with various guest needs throughout the night
Ensure that all charges for rooms, food, beverage, phones and miscellaneous are posted correctly
Answer guest inquiries about hotel service, facilities, hours of operation, restaurants, transportation and entertainment
Protect confidential guest and proprietary information in accordance with company policies
Handle guest challenges in a friendly and courteous manner
Other duties as assigned by management
Qualifications: Previous experience in hotel night audit is preferred
High School diploma or equivalent required
Proficiency with Hotel operating systems and accounting software is preferred
Excellent customer service and communication skills
Strong problem-solving abilities
Ability to work independently and efficiently with minimal supervision
Physical Demands and Work Environment: Ability to lift, move, push and pull equipment or boxes in excess of 20lbs.
Ability to stand or walk for duration of shift
Ability to work flexible hours to include nights, weekends and holidays as needed
Ability to operate office equipment such as computers
Background Requirements: Requires a background check upon offer
Requires a drug test upon offer
This position requires a Florida Level 2 Background Screening. Learn more about the screening process and requirements by visiting the Florida Care Provider Background Screening Education & Awareness website.
Benefits: Comprehensive Medical, Dental and Vision
Flexible Spending Account and Health Savings Account options
401k with an Employer Match
Short Term and Long Term Disability
Group and Supplemental Life & AD&D
Gym Discount Program
Pet Insurance
Wellbeing Program
and more!
Don't meet every single requirement? We are dedicated to building a diverse, inclusive, authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
IMG Academy provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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