Summary The Program Support Assistant serves in a 1B complexity, affiliated, secondary and tertiary care VA Health Care System within the Corporate Compliance Section. The Corporate Compliance Section is responsible for identifying non-clinical organizational risks and developing plans of action for the approval of executive leadership that will avoid or minimize risk to the organization. The section conducts audits, analyzes data and completes investigations.
Learn more about this agency Duties Help
Major duties include but are not limited to:- Perform data entry, collection and validation for accuracy and abstract data from various sources to complete statistical reports.
- Computes totals on various statistics related to patient access, which includes Business Intelligence Service Line (BISL) Dashboard, Group Practice Management/Supervisory Appointment Tools (GPM/SAT) Suite, VISN 17 Datamart, SAIL, and VistA.
- Calculates the mean, mode, percentage and weighed averages. This may include graphing various reports for presentation to various employees, supervisors and/or upper level management.
- Conduct audits of a variety of areas that impact Veterans access to care.
- May conduct audits that are part of investigative or compliance actions and audits in the areas of business compliance, research compliance records management and privacy.
- Identify discrepancies and/or errors found during audits and communicate these findings to the Compliance Officer or the discipline-specific analyst for the area audited.
- Receives and responds to unclear internal and external inquiries which will be passed down and then reviewed by the Compliance Officer. Determines the general nature of the inquiry and independently responds to all administrative questions.
- Provide statistical analysis by individual section and service totals in regard to outcomes in access and scheduling accuracy. This will also include return to clinic order, consults, and recall reminder completion.
- Provides technical assistance in the development of corrective action plans and compiles information for presentation and reports.
- Provides training to various staff on the regarding scheduling errors, incorrect written text orders, open encounters, and open consults.
- Provides technical assistance based on the analyst review, they will list discrepancies and errors found during audits and will work with Services to correct based on VHA scheduling directives.
- Coordinate compliance activities under the direction of the Compliance Officer and will provide administrative support to the Compliance Committee. These duties could include coordination of logistics for fact-finding and/or other investigative actions.
- Perform other duties as assigned.
Work Schedule: Monday - Friday; 7:30am - 4:00pm or 8:00am - 4:30pm
Telework: Ad-hoc Only
Virtual: This is not a virtual position.
Position Description/PD#: Program Support Assistant (Compliance Auditor)/PD013670
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Requirements Help
Conditions of employment - You must be a U.S. Citizen to apply for this job
- To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
- Selective Service Registration is required for males born after 12/31/1959
- Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required.
- Subject to background/security investigation
- Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:
- your performance and conduct;
- the needs and interests of the agency;
- whether your continued employment would advance organizational goals of the agency or the Government; and
- whether your continued employment would advance the efficiency of the Federal service.
Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/03/2026.
Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.
Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.
You may qualify based on your experience as described below:
Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: conducting audits in accordance with directives and compliance guidelines; validating data for accuracy; compile data into charts/graphs for review; create correspondence, audits, reports and graphs utilizing a variety of computer program; identify discrepancies and errors during audits; provide/submit requested information to ensure all due dates are met in a timely and satisfactory manner; perform data entry, collection, validation from varies sources to create data; experience with clerical and administrative procedures; use initiative to follow-up on action items and time-sensitive issues with appropriate staff members.
Required: Driver's License - Must possess a valid, state driver's license.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Education There is no educational substitution at this grade level.
Additional information Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.
Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments.
Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.
This job opportunity announcement may be used to fill additional vacancies.
The
Interagency Career Transition Assistance Plan (ICTAP) and
Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Help
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.