Front Desk Supervisor The Front Desk Supervisor is dedicated to providing VIP customer service to every patient and customer who enters the center. Through adherence of established center guidelines and standards, this role is responsible for providing the best solutions and options for patients in support of the overall center experience.
Responsibilities Ensure the patient check‑in process is customer‑centric and seamless.
Confirm that all intake procedures, guidelines and regulations are adhered to.
Greet and welcome patients and families into the center.
Serve as first point of contact and resolution for patient issues, concerns and disputes.
Prepare the center for patient/customer arrivals, ensuring it is clean, organized, sanitized and visually appealing.
Guide and support Care Facilitators with HEDIS initiatives to ensure patients with gaps are appropriately scheduled.
Support PCP scheduling by ensuring appropriate blocks are in place and preventing double/over/under booking.
Ensure scheduling gaps are attended to and closed in a timely manner.
Review ENS notifications and ensure patients receive follow up from their Care Team.
Examine medical release forms for accuracy and obtain PCP sign‑off prior to release of medical records.
Check the e‑fax folder routinely and upload and index received documents correctly.
Adjust patient charts with regard to co‑payments, collect co‑payments, reconcile charges and submit them to the Center Manager for deposit.
Print patient check‑in board for billing and CPA report, ensuring missing items are followed up on.
Review phone messages to ensure proper and timely routing and follow‑up.
Record after‑hours messages from patients in the medical record and ensure they are followed up by the appropriate discipline.
Troubleshoot Dashboard, phone and computer issues.
Order office and other supplies to ensure the center is properly inventoried, stocked and maintained.
Fill in for Care Facilitators as needed for scheduled and unscheduled absences.
Assist with new patient paperwork, New Patient Welcome and Tours, patient education and exercise class activities.
Distribute insurance verification lists and review next‑day transportation lists, confirming times.
Collect, sort and distribute mail and set up conference rooms for weekly PCP meetings.
Perform other duties as assigned and modified at the manager’s discretion.
Qualifications Intermediate level, customer service‑focused position working directly with patients and their families.
Fundamental knowledge and understanding of standard medical office practices and procedures.
Working knowledge of medical insurance and/or electronic medical record (EMR) systems.
Skilled in operating phones, personal computers, software and other basic IT systems.
Outstanding verbal and written communication skills.
Strong listening skills.
Good critical thinking skills, decisive judgment and ability to work with minimal supervision.
Ability to communicate professionally and courteously with employees, patients and other individuals.
Ability to perform effectively in a fast‑paced environment.
Detail‑oriented to ensure accuracy of reports and data.
Friendly, professional, courteous and positive disposition.
Familiarity with Dashboard.
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and related software.
Willingness to travel locally, regionally and nationwide up to 10% of the time.
Fluent in English (spoken and written).
Pay Range Hourly: $20.20 – $28.83. Final compensation will depend on experience, education, geographic location and other relevant factors. Position may also be eligible for bonuses or commissions.
Benefits Employees receive comprehensive benefits, including health, dental, vision, 401(k) retirement plan and additional perks to support work‑life balance.
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