ChenMed LLC

ChenMed LLC in the Town of Florida is seeking a Front Desk Supervisor dedicated to providing VIP customer service. The role includes overseeing patient check-in, ensuring the center's compliance with guidelines, and resolving patient issues. Ideal candidates are experienced in customer service, possess strong communication skills, and are proficient with Microsoft Office. ChenMed offers comprehensive benefits including health, dental, vision, and a 401(k) retirement plan. #J-18808-Ljbffr

Front Desk Supervisor The Front Desk Supervisor is dedicated to providing VIP customer service to every patient and customer who enters the center. Through adherence of established center guidelines and standards, this role is responsible for providing the best solutions and options for patients in support of the overall center experience. Responsibilities Ensure the patient check‑in process is customer‑centric and seamless. Confirm that all intake procedures, guidelines and regulations are adhered to. Greet and welcome patients and families into the center. Serve as first point of contact and resolution for patient issues, concerns and disputes. Prepare the center for patient/customer arrivals, ensuring it is clean, organized, sanitized and visually appealing. Guide and support Care Facilitators with HEDIS initiatives to ensure patients with gaps are appropriately scheduled. Support PCP scheduling by ensuring appropriate blocks are in place and preventing double/over/under...