Unilever Deutschland Holding GmbH
New York, NY, USA
Business Context and Main Purpose of the Job
The Hub Quality and Compliance Auditor has the knowledge and expertise in shared services specifically in data quality and process audit. This role is responsible for ensuring that the services provided by Manila Hub to its clients meet the required quality standards based on the standards operating procedures, agreed WoW, SLAs, KPIs, and other metrics that is identified in the overall Hub service delivery model.
Key Responsibilities
Performs regular audits in the transactions using the approved audit and quality framework to assess Hub’s compliance with quality standards and recommends areas for improvement. Develops audit plans (objective, scope, methodology of audit) to prioritize the work plans and ensure coverage based on agreed prioritization. Review and examine documentations, pertinent supporting information, standard operating procedures, and other relevant materials to understand the requirements and expectations for each...