Full Time
Flagler Health
Remote
What You'll Be Doing
As Flagler continues to grow, there is a unique opportunity to strengthen customer relationships and leverage deep revenue cycle expertise to help our provider partners maximize financial performance. This is where you come in - to design and own customer success processes with a specific focus on RCM operations for MSK practices.
Note: this role is not responsible for direct claim submission or coding production, but requires the ability to diagnose revenue cycle issues and guide execution across billing vendors, clinical staff, and practice leadership.
Work directly with the CEO, Head of Business Operations, and Head of Clinical Operations to own dozens of relationships with provider groups, ensuring customer satisfaction and retention.
Serve as the primary point of contact and subject matter expert for all RCM-related questions, issues, and escalations from provider partners.
Onboard new customers, ensuring fast, smooth...
