Medical & Electronic Records Supervisor

Description

General Definition of Work

The Richmond Behavioral Health Authority has a full-time position available for a Medical & Electronic Records Program Supervisor in our Quality & Standards Division. The successful candidate will perform difficult skilled administrative support and technical work supervising Health Information Coordinators, maintain the privacy and confidentiality of individual's information in a hybrid paper and electronic health record system, ensure that all laws and regulatory procedures related to releasing client information are followed, respond to all subpoenas for client medical records, coordinate duties and activities for Health Information Coordinators and related work as needed or assigned. Work is performed under the limited supervision of the Director of Compliance.

Essential Functions

Oversees the daily operations of the medical records department to include scheduled coverage.

Supervises staff; assigns, directs, and oversees the work of assigned personnel; coaches, counsels, disciplines and evaluates staff performance.

Tracks and monitors major functions of medical records staff to include scanning and hanging, ROls completed within appropriate timeframe and reports on trends per monthly productivity report.

Monitors the scanning of external documents into EHR and completes quality audits.

Completes 25% of scanning/hanging/validation and closes cases as needed.

Facilitates destruction of records annually with ongoing maintenance and organization of archive files.

Ensures staff are properly trained based on Federal/State laws and Authority standards.

Conducts monthly team meetings and quarterly staff trainings.

Point of contact for any subpoena received by agency.

Updates and maintains Standard Operating Procedures, policies, and forms for the medical records department.

Position Requirements

Knowledge, Skills, and Abilities

General knowledge of behavioral health office practices and procedures; demonstrates competency and knowledge of procedures, codes, laws, and regulations pertaining to medical records to include agency P&P record management; ability to type and enter data accurately; ability to plan and prioritize work of assigned subordinate personnel; ability to meet and deal effectively with individuals served and stakeholders, ability to solve problems within scope of responsibility; ability to operate standard office equipment; ability to establish and mamtam effective working relationships with individuals, agency staff, legal staff, Federal agency representatives, associates and the general public; effective communication skills, verbal and wntten.

Education and Experience

Bachelor's degree with coursework in health information technology, medical records management, or related field and moderate experience in medical records and organizational management including some supervisory experience, or equivalent combination of education and experience.

Physical Requirements

This is sedentary work requiring the exertion of up to 10 pounds of force occasionally and a negligible amount of force frequently or constantly to move objects; work requires stooping, and reaching; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels; visual acuity is required for operation of machines, determining the accuracy and thoroughness of work, and observing general surroundings and activities; the worker is not subject to adverse environmental conditions.

Special Requirements

Preferred, American Health Information Management Association member or individual with Health Information Management certification

Full-Time/Part-Time
Full-Time

Open Date
4/24/2026

Close Date

About the Organization
Join the Fearless!

Richmond Behavioral Health Authority (RBHA) is licensed by the Virginia Department of Behavioral Health and Developmental Services and is the statutorily established public entity responsible for providing mental health, intellectual disabilities, substance abuse and prevention services to the citizens of the City of Richmond.

Our Mission:
RBHA promotes health, wellness, and recovery for the people and communities we serve.

Our Vision:
An inclusive, healthy community where individuals are inspired to reach their highest potential.

Our Values:
Equity / Innovation / Quality / Inclusion / Accessibility / Transparency / Compassion / Integrity

Creating Healthy Communities - One Person, One Family, One Community at a time.

RBHA is committed to providing behavioral health services to all Richmond residents regardless of race, color, gender, age, religion, disability, or national origin.

Services are provided directly by RBHA staff and through contracts with private providers in the community. Funding is received through fees from consumers, the Commonwealth of Virginia, the City of Richmond, and local and state grants.

Starting Salary Range
$65,000

EOE Statement
Richmond Behavioral Health Authority provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This position is currently accepting applications.