Job ID: 85509 | Location: Sacramento | Full Time
Job Summary
This position is responsible for daily operation of the department, which includes supervising staff and dispatching scheduled interpreters to in‑person and video assignments throughout the day (spoken languages and ASL), prioritizing patient requests, answering multiple phone lines and responding to requests after hours and on weekends. This position is also responsible for interpreter and provider training, externship coordination, vendor request management, department website management, language proficiency assessments, multicultural development through department events coordination, vendor equipment coordination, and written translation services coordination. The person leads a team of varied language translators, serves as the primary contact for UC Health written translation projects, coordinates and supervises staff in translation, proofreading, editing and preparation of final copy or written materials from source to target language, performs department billing functions for written translation projects and interdepartmental invoicing.
Apply By Date
4/27/2026 at 11:59pm PST
Minimum Qualifications
Valid California driver's license with acceptable driving record; enrollment in California Employer Pull Notice Program if required.
Bachelor's degree in a related area or equivalent experience/training.
Previous lead/supervisory experience with staff performance evaluation and feedback.
Experience triaging calls and requests; dispatching staff and vendors using database systems under pressure and strict deadlines.
Demonstrated translation experience of technical English text into a target language and vice versa.
Solid subject‑matter knowledge of medical interpretation and translation services.
Ability to apply cultural knowledge and sensitivity to improve patient experience.
Knowledge of interpreter federal, state, and local laws and regulations.
Excellent grammar, syntax, sentence structure, idiomatic expressions, medical terminology, and uncommon terms in the target language.
Policy knowledge to identify compliance risks and regulatory issues.
Experience in employee supervision and HR administration.
Leadership skills to motivate and inspire staff in medical interpreter services.
Ability to prioritize effectively to meet deadlines in a complex environment.
Organizational and customer‑service skills to structure unit operations and lead staff efficiently.
Interpersonal skills for collaboration with physicians, nurses, and other health professionals.
Rapid problem‑solving skills within defined procedures and policies.
Analytical thinking to solve problems and suggest solutions.
Clear verbal and written communication skills in multiple languages, including listening, persuasion, and counseling.
Proficiency in word processing and spreadsheet software.
Knowledge of the organization’s medical interpreter application programs for troubleshooting and improvement.
Preferred Qualifications
Certification from a medical interpreter school or program such as CCHI or NBCMI.
Higher education coursework in a second language.
Formal supervisory training and mentoring experience.
Train‑the‑trainer course in healthcare interpreting and cross‑cultural competence.
Advanced experience with databases and staff schedules in a dynamic environment.
Call‑center experience and organizational skills to prioritize.
Adult training experience.
Prior UCDH experience and familiarity with telephone/video equipment.
Teaching and presenting experience with instructional design for continuing education.
Written translation project coordination experience.
Language assessment field experience.
Knowledge of medical center, HR, and UC policies and processes.
Knowledge of the medical interpreting services industry.
Ability to independently supervise staff, establish priorities, make decisions and follow through with deadlines.
Ability to analyze options, manage multiple situations, and solve problems with available resources.
Ability to perform various functions amid frequent interruptions, manage workload, and anticipate schedule changes.
Capability to maintain effectiveness under deadlines and changing priorities.
Knowledge of cultural differences for patient interactions.
Conflict resolution skills with diverse staff.
Effective oral and written communication to diverse groups including administrative staff, physicians, patients, allied health personnel, and government or outside agencies.
Excellent interpersonal skills to handle frequent inquiries, requests, instructions, and presentations.
Diplomacy, courtesy, and negotiation skills to resolve problems mutually acceptable to all parties.
Organizational skills for timely completion of work, priority setting for others, and operational system development.
Problem‑solving to identify issues, gather information, evaluate alternatives, and select the best solution.
Experience with reference materials, glossaries, internet research tools, and specialty databases.
Ability to apply UC Davis, UCDH, UCOP, and departmental guidelines for compliance.
Contract setup skills for new customers offering best products and services.
Safety practices instruction and monitoring.
Key Responsibilities
20% – Supervisory Duties
20% – Written Translation Program Coordination & Financial Controls
20% – Professional Development and Training Duties
5% – Language Assessment Program Coordinator
20% – Dispatch Backup, Payroll, and Scheduling Coordination
15% – Other Technical and Administrative Duties
Department Overview
Medical Interpreting Services provides a range of language access services, including on‑site, telephone, video interpreting, and written translations to ensure access to healthcare services for NES/LES patients.
Department Specific Job Scope
The incumbent must work independently and creatively solve day‑to‑day problems, exercise initiative, and apply sound judgment in established principles and practices to new and unusual problems. Works with other Medical Interpreting Supervisors to ensure staffing for daily operations and special projects, and delivery of services to patients and providers according to established standards.
Position Information
Salary or Pay Range: $2,666.66–$4,758.62
Salary Frequency: Biweekly
Salary Grade: Grade 21
UC Job Title: MED INTERPRETER SVC SUPV 2
UC Job Code: 004589
Number of Positions: 1
Appointment Type: Staff – Career
Percentage of Time: 100
Shift (Work Schedule): Monday‑Friday 9:00 AM–5:30 PM, 8 hour
Location: Patient Contact Center (HSP166)
Union Representation: 99 – Non‑Represented (PPSM)
Benefits Eligible: Yes
Location Status: 100% on‑site
Benefits
High‑quality and low‑cost medical plans to fit your family's needs.
UC pays for Dental and Vision insurance premiums for you and your family.
Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave.
Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement.
Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement.
Continuing Education allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement.
Access to free professional development courses and learning opportunities for personal and professional growth.
WorkLife and Wellness programs and resources.
On‑site Employee Assistance Program including access to free mental health services.
Supplemental insurance offered including additional life, short‑/long‑term disability, pet insurance and legal coverage.
Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles.
Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans with additional information available.
Physical Demands
Standing – Occasional up to 3 hours.
Walking – Occasional up to 3 hours.
Sitting – Frequent 3 to 6 hours.
Lifting/Carrying 0‑25 Lbs – Occasional up to 3 hours.
Pushing/Pulling 0‑25 Lbs – Occasional up to 3 hours.
Bending/Stooping – Occasional up to 3 hours.
Squatting/Kneeling – Occasional up to 3 hours.
Twisting – Occasional up to 3 hours.
Reaching overhead – Occasional up to 3 hours.
Keyboard use/repetitive motion – Frequent 3 to 6 hours.
Mental Demands
Sustained attention and concentration – Frequent 3 to 6 hours.
Complex problem solving/reasoning – Occasional up to 3 hours.
Ability to organize & prioritize – Frequent 3 to 6 hours.
Communication skills – Frequent 3 to 6 hours.
Numerical skills – Occasional 3 to 6 hours.
Constant interaction – Frequent 3 to 6 hours.
Customer/Patient Contact – Frequent 3 to 6 hours.
Multiple concurrent tasks – Frequent 3 to 6 hours.
Work Environment
UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e‑cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.
Special Requirements
This is a critical position, as defined by UC Policy and local procedures, and employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance, and functional capacity assessment.
This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements.
Misconduct Disclosure Requirement: The final candidate must disclose if they have been subject to any final administrative or judicial decisions within the last seven years that determined they committed any misconduct; received notice of any allegations or are currently subject to any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding; or have filed an appeal of a finding of misconduct with a previous employer.
A Culture of Opportunity and Belonging
At UC Davis, we are committed to solving life's most urgent challenges, building a healthier, more resilient world, and welcoming new perspectives. We recognize the value of diverse experiences in strengthening our community.
We believe you belong here. The University of California, Davis is an Equal Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.
To view the University of California's Anti‑Discrimination Policy, please visit https://policy.ucop.edu/doc/1001004/Anti-Discrimination.
To learn more about our background check program, please visit https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks.
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