Key Responsibilities
Front Desk Duties:
- Greet and check in patients in a professional and welcoming manner
- Schedule office visits and procedures (injections, nerve blocks, RFAs, etc.)
- Verify insurance eligibility and benefits
- Collect co-pays, deductibles, and outstanding balances
- Answer phones and assist with patient inquiries
- Maintain accurate patient records and ensure HIPAA compliance
Medical Billing & Coding Duties:
- Assign accurate ICD-10, CPT, and HCPCS codes
- Submit and track insurance claims (electronic and manual)
- Manage prior authorizations for pain management procedures
- Follow up on denied or unpaid claims and submit appeals
- Post payments and reconcile accounts receivable
- Ensure compliance with payer guidelines and documentation standards