Night Auditor Supervisor

Overview We’re Sonesta International Hotels. The 8th largest hotel company in the U.S.—and growing fast. An epic blend of full-service and focused hotels in major cities. Sonesta’s portfolio of owned, managed, and franchised properties is everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect. Together We Thrive —bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting. Job Summary The Night Auditor Supervisor (NAS) is responsible for accurately balancing all hotel income and expenses for every 24-hour operating period. The NAS also acts as a Guest Service Agent for the overnight front desk shift. The NAS delivers results that contribute to the hotels mission by achieving front desk performance objectives. The NAS acts as the hotel system liaison during night hours and will call in and open tickets with Opera, SynXis, or system support if a system fails or issues occur. Job Information Position Title: Night Audit Supervisor Location: Sonesta Denver Downtown Department: Front Desk Reports To: Front Office Manager Type: Non-Exempt (Hourly) Salary: $23.00 to $25.00 per hour Application Deadline: April 25, 2026 Responsibilities Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards. Balance and audit room revenue, food and beverage revenue, and telephone revenue for accuracy; assist in the preparation of all reports relevant to daily revenues. Balance and audit all room tax charges, cashier reports, and guest house accounts for accuracy. Complete and transmit daily management/accounting reports with supporting documentation ensuring accurate accounting of hotel revenues and expenses. Prepare General Manager daily, weekly, and month-end reporting packs. Assist in setting up the complimentary breakfast service (hot and cold food, juice and coffee stations, and all supplies). Assist in the washing, drying, and folding of hotel laundry. Act as the security point of contact during various times in the shift. Coordinate with the Operations Manager to resolve accounting discrepancies and to request or provide information. Register guests, issue room keys, provide information on hotel services, room location, and Travel Pass rewards program; answer phones promptly and courteously. Accurately process all cash and credit card transactions in accordance with procedures, including posting charges, completing cashier reports, preparing deposits, and securing assigned banks. May routinely book guest reservations for individuals and/or groups; process cancellations, revisions, and information updates. Upsell rooms where possible to maximize revenue. Follow the seasonal demand reservation strategy regarding room type and length of stay pricing. Promote teamwork and quality service through daily communication and coordination with other shifts and management. Service the shoppe and the pour by ensuring guests receive service and products offered by the hotel; follow local laws regarding alcoholic beverage sales. Fulfill guest special requests and ensure proper delivery of guest services. Issue, control, and release guest safe-deposit boxes. Comply with federal, state, and local laws regarding health, safety, and alcohol services. Perform other duties as assigned. Qualifications and Requirements High school diploma or equivalent required. One year of previous hotel experience preferred. Experience in the extended-stay industry preferred. Reading and writing skills used for compiling department records, guest registration, and reservation information. Ability to speak, read, and write fluent English; other languages beneficial. Professional verbal and written communication skills. Mathematical skills, including basic math, percentages, and variances, preferred. Problem solving, reasoning, organizational and training abilities preferred. Experience with Microsoft Office and Opera systems preferred. Valid driver’s license required. Physical ability to stand, bend, climb, kneel, and move about the facility; lift up to 50 pounds. Willingness to work mornings, evenings, weekends, and holidays. Benefits Medical, Dental and Vision Insurance Health Savings Account with Company Match 401(k) Retirement Plan with Company Match Paid Vacation and Sick Days Sonesta Hotel Discounts Educational Assistance Paid Parental Leave Company Paid Life Insurance Company Paid Short Term and Long Term Disability Insurance Various Employee Perks and Discounts Hospital Indemnity Critical Illness Insurance Accident Insurance Equal Opportunity and Application Notice We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered. Note: This description may be subject to change at any time. #J-18808-Ljbffr