Overview
Join a Leader in Home Healthcare
At Rotech Healthcare Inc., we’re more than a medical equipment provider—we’re a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home.
With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.
Explore more about our mission and services at Rotech.com.
Responsibilities
Summary
We are seeking a dedicated Medical Billing & Collections Audit Supervisor to join our Billing Center Division. In this position you will be responsible for supervising the activities of Billing Center (BCC) employees to ensure that the efficient use of resources are used in accordance with audit policies and process flow in ways that consistently promote patient quality, employee satisfaction and accounts receivable management.
Essential Job Duties and Responsibilities
(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)
- Accountability of direct reports; coaching, counseling, team building and training
- Aggressively manages all non-compliance in a timely, complete and professional manner
- Assist in internal and external audits and investigations (e.g. Compliance Audits, internal company audits and payer audits)
- Assist in interviews and recommendations to the BCM for the hiring of best qualified candidates
- Assumes Billing Center Manager (BCM) duties for short BCM absences of less than a month
- Conducts employee counseling as needed for attendance, work performance and policy violations
- Ensures all productivity standards are met in a timely manner through measuring, monitoring and feedback
- Ensures audit staff are practicing safe work habits to ensure a safe work environment
- Ensures good communication with locations and auditors
- Ensures team members maintain full compliance with policy requirements outlined in the employee handbook and BCC policies and procedures
- Gathers and analyzes information in order to provide recommendations on various issues
- Identifies team and individual training needs and assists in developing plans for immediate and long-term performance improvements
- Manages difficult customer or employee situations and responds promptly to customer or employee requests
- Manages Team and Staff Performance Metrics for continual improvement
- Monitors and documents employee performance and provides feedback to billing members, emphasizing continuous improvement
- Prioritizes and plans work activities of billing staff while striving to increase productivity and efficiencies
- Provides direction to audit staff and resolves problems in a timely and professional manner
- Responsible for properly communicating updated relevant changes and ensuring staff understands all relevant updates
- Responsible for the filing and maintenance of all reports as required by company policy and procedure
- Reviews adjustment, related keying of audits and ensures all adjustments are approved in a timely fashion
- Reviews all applicable reports for accuracy and missing information and takes appropriate steps to audit, correct, reconcile and follow-up to completion and approval
- Reviews applicable audits for completeness, unusual items and charges and follows up on any discrepancies
- Run all applicable reports timely and delegates or distributes as required
- Serves as a primary line of communication between staff and the BCM
- Shows Initiative and ability to manage a project
- Performs other duties as assigned
Qualifications
Employment is contingent on
- Background check (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws.
- Drug screen (when applicable for the position)
- Compliance with healthcare facility credentialing process (when applicable for the position)
- Valid driver’s license in state of residence with a clean driving record (when applicable for the position)
Required Education and/or Experience
- High school diploma or GED equivalent, required
Preferred Education and/or Experience
- External Hire - three to five years of supervisory experience
- Internal promotion - one year min as Rotech Collection Supervisor or other similar supervisory position
- Minimum of two years’ experience in billing and collections is highly desired
- Prior work experience in a team oriented environment highly desired
Skills and Competencies
- Accurately perform simple mathematical calculations
- Effectively communicate in English; both oral and written
- Interpret a variety of communications (verbal, non-verbal, written, listening and visual)
- Maintain confidentiality, discretion and caution when handling sensitive information
- Multi-task along with attention to detail
- Self-motivation, organized, time-management and deductive problem solving skills
- Work independently and as part of a team
Machines, Equipment and Technical Abilities
- Email transmission and communication
- Internet navigation and research
- Microsoft applications; Outlook, Word and Excel
- Office equipment; fax machine, copier, printer, phone and computer and/or tablet
Physical Demands
- Lift and carry office equipment at times
- Requires sitting, walking, standing, talking and listening
- Requires close vision to small print on computer and/or tablet and paperwork