Medical Call Center
Richmond Va
Pay From: $22 Per Hour
MUST:
The Lead Medical Call Center Rep should have the following experience:
4+years of experience working in a multi provider medical practice call center site
Must have recent experience working in eye center or Ophthalmic practice site and lead experience
Strong customer service skills and comfortable working all phones
Experience scheduling a high volume of medical office appointments
Experience verifying insurance
Registering patients
Triaging patients
Strong documentation skills
Ability to troubleshoot phone calls and escalate as needed
Documenting and updating patient information in EMR
Handle translations for Spanish speaking candidates
DUTIES:
The duties of the Lead Medical Office Call Center Rep include but are not limited to the following:
Lead and help train call center staff
Answer phone calls
Schedule ophthalmic appointments
Provide customer service support
Verify insurance
Register patients
Document patient interactions in company database system
Troubleshoot phone calls
Document and update patient information in EMR