Axes Physical Therapy is continuing to grow, and we're excited to welcome a Medical Front Office Supervisor to our Ballwin clinic! This is a great opportunity to make a meaningful impact while supporting patients, clinicians, and the overall success of our team.
Axes Physical Therapy is
Patient Centered • Employee Centered • Client Centered
About the Role
The Medical Front Office Supervisor oversees the daily operations of our fast-paced outpatient physical therapy front office. This position plays a key role in ensuring an exceptional patient and client experience through warm, professional communication, efficient scheduling, and accurate collection of patient and insurance information. You'll serve as a supportive resource for the clinical team and collaborate closely with the clinic director and billing departments to ensure proper insurance verification, authorization, and account management.
Essential Responsibilities
- Uphold and model Axes' core values in all interactions.
- Deliver patient- and client-centered communication both in person and over the phone.
- Oversee and ensure timely, accurate scheduling of new and returning patients.
- Maintain accurate data entry and adherence to front office procedures.
- Collect and verify insurance information; clearly communicate benefits to patients.
- Coordinate with the clinical team to schedule follow-up visits appropriately.
- Conduct follow-up outreach to support consistent patient attendance.
- Assist with front office inventory and supply management.
- Support clinic cleanliness and organization, especially within shared and reception areas.
- Assist therapists and clinical team members with patient care tasks as needed.
- Help patients complete required documentation.
- Provide excellent communication with external partners, including referring offices, insurance providers, and case managers.
Required Experience
- Strong relationship-building and interpersonal skills.
- Excellent organizational skills and attention to detail.
- Effective time management and the ability to prioritize.
- Initiative and sound judgment in problem-solving.
- Clear verbal and written communication skills.
- Ability to work collaboratively and positively with peers and leadership.
- Commitment to maintaining confidentiality of all patient/client information.
- Knowledge of insurance EOBs preferred.
- Familiarity with EMR and Revenue Cycle Management systems preferred.
Required Qualifications
- Medical office experience: 2+ years (this is not a medical assistant position).
- Education: High school diploma required; Associate degree preferred.
- Customer service experience: 3+ years.
- Computer skills: 3+ years of proficiency.
- EMR experience: 3+ years.
We support our employees with a generous benefits package. All full-time employees receive the benefits below.
Employer Contributions to Benefits include:
Medical Insurance
401k with company contribution
Employer Paid Benefits include:
Life Insurance
Holiday Pay
Paid Time Off
Apply Now to Join the Fun!!
Axes Physical Therapy is an Equal Opportunity Employer