SUPERVISOR, MEDICAL OFFICE - NEUROSCIENCE - PHYSICIAN PRACTICE
JFK Johnson Rehabilitation Institute
Overview
At Hackensack Meridian Health we help our patients live better, healthier lives and we help one another succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better and advance our mission to transform healthcare and serve as a leader of positive change.
Responsibilities
Operational Support
Oversees team members and leads by example to ensure patients and visitors are greeted promptly, courteously, and helpfully.
Monitors flow of patients within the office and keeps team members and patients aware of delays.
Develops and enforces team member work assignments and maintains a master work schedule; works with the practice administrator to develop and implement goals and objectives.
Oversees office operations and ensures functions are being completed.
Assists in the recruitment, development and supervision of team members.
Assists in overseeing billing practices within the office; ensures key functions are completed timely and accurately, including accurate data entry of demographic information, charge and payment posting, and end‑of‑day procedures.
Keeps abreast of reimbursement procedures and insurance requirements and regulations and communicates necessary information to team members.
Runs billing reports regularly including appointment reconciliation reports and keeps aware of visit data.
Assists with monthly report preparations with new patient volumes, expense variances, OT explanations, and revenue.
Ensures collected monies are stored safely according to practice protocol.
Work Flow
Serves as liaison between the practice administrator, providers, and team members.
Coordinates activities between clinical and clerical team to promote teamwork and facilitate intra‑office communication and problem solving.
Ensures office has adequate inventory while monitoring purchases to ensure approved vendors are utilized and orders remain within budget parameters.
Assists practice administrator with addressing facility issues through coordination of property work orders and repairs as needed.
Follows appropriate protocol for engaging vendors’ services, seeks required approvals prior to engaging services, and provides timely follow‑up of invoice processing.
Other duties and/or projects as assigned.
Adheres to HMH organizational competencies and standards of behavior.
Standing, walking and/or continuously moving around; kneeling stooping, crouching, crawling or working in other unusual physical positions; climbing (including step stools and/or stairs) or balancing; stretching and/or reaching to retrieve/replace objects; pushing, pulling, lifting, and/or carrying heavy objects (20 lbs. or more) without aid of physical devices; dexterity and eye‑hand coordination to perform activities that involve holding, positioning, manipulating, typing (keyboarding or data entry), etc.; visual ability to monitor instruments and computers, distinguish characters (letters, numbers, etc.) recognize colors, observe physical characteristics, etc.; hearing ability to recognize sounds, sound patterns and/or other auditory stimuli; physical ability to react/respond quickly in emergencies, including life‑threatening situations.
Qualifications
High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
Prior supervisory experience or minimum two years experience in a medical office, and two years progressively responsible clerical/secretarial experience involving public contact.
Excellent communication skills, leadership abilities, positive attitude, ability to multitask, organized and flexible.
Computer skills including Microsoft Excel and Word.
Preferred Education, Knowledge, Skills, and Abilities
Secretarial science education or Associates degree in health or business administration, or equivalent work experience (preferred).
EMR experience (preferred).
Compensation
Minimum annual rate of $52,790.40. HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good‑faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market‑competitive total rewards package.
Job Duties
The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non‑discriminatory factors, including but not limited to labor market data, experience, education and certifications, skills, geographic location, internal equity and budget and grant funding.
In addition to our compensation for full‑time and part‑time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.
Equal Opportunity Employer
HACKENSACK MERIDIAN HEALTH (HMH) IS AN EQUAL OPPORTUNITY EMPLOYER. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, breastfeeding, genetic information, refusal to submit to a genetic test or make available to an employer the results of a genetic test, atypical hereditary cellular or blood trait, national origin, nationality, ancestry, disability, marital status, liability for military service, or status as a protected veteran.
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