Benefits:- 401(k)
- Dental insurance
- Free uniforms
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Novellis Health is a thriving, independently physician-owned and managed private practicejoin our stable, growing team focused on community-based patient care.
SummaryNovellis Health seeks a Medical Office Supervisor for our full-time, onsite role at the Richmond Hill location in our multispecialty practice. This position oversees daily clinical and administrative operations for clinical staff and administrative teams, ensuring efficient patient care.
Responsibilities- Supervise clinical and administrative staff, including scheduling and resolving daily operational issues to maintain smooth workflows.
- Manage patient flow, telephone coverage, prior authorizations, chemotherapy/specialty medication coordination, and support for procedures like bone marrow biopsies.
- Oversee inventory for medical, office, kitchen, and bathroom supplies; monitor equipment (e.g., InfuSystem) and coordinate with vendors/facility management.
- Ensure compliance with HIPAA, OSHA, and regulations through audits, training, and policy enforcement; handle forms like Medicaid transportation, LOA, and parking placards.
- Coordinate billing, insurance verification, electronic health records, and physician support for operational needs while addressing patient/staff concerns.
- Track and report key performance metrics, such as patient wait times, appointment no-show rates, and staff productivity, to drive continuous improvements.
- Facilitate inter-departmental communication, including coordination with physicians, nurse practitioners, and external labs/pharmacies for seamless care delivery
- Maintain a clean, safe, and welcoming office environment.
Required Qualifications- 3+ years in medical office supervision or healthcare administration, ideally in multispecialty or oncology settings, with experience overseeing clinical and admin teams.
- Proficiency in EHR/EMR systems (e.g., IKnowMed), billing/coding, Microsoft Office, and prior authorization processes for medications/pharmacies.
- Strong leadership, multitasking, communication, and problem-solving skills; associate or bachelor's degree in healthcare administration preferred.
Preferred Skills- Familiarity with REMS programs, specialty pharmacies (e.g., Credo, Echo Prime), and oncology workflows.
- Ability to foster positive team culture and implement process improvements in a fast-paced environment.
- Proactive approach to patient service and confidential healthcare operations at our Richmond Hill site.