Call Center Supervisor - Non-Emergency Medical Transportation (NEMT) Location :Fully Remote, must live in Kansas Job Type :Full-Time SalaryLead with Purpose.Grow with Us.We're looking for a motivated and people-focused Call Center Supervisor to guide our team of Call Center Representatives in providing safe, reliable, and compassionate transportation coordination.In this role, you'll be the coach, problem-solver, and quality champion who keeps our team running smoothly-while making sure every caller receives the patience and care they deserve.What You'll DoLead and inspire a team of Call Center Representatives, fostering a positive, supportive environmentMonitor calls and performance metrics to ensure service excellence and compliance with all policies, procedures, and regulationsProvide real-time coaching, feedback, and training to help agents grow and succeedHandle escalated member concerns with professionalism, empathy, and solutions-focused thinkingPartner with leadership to meet team goals for accuracy, efficiency, and customer satisfactionMaintain strong knowledge of client requirements, local / state / federal regulations, and internal processes to ensure the team is always compliantTrack performance data, prepare reports, and recommend improvements in workflow and service deliveryPromote a culture of accountability, recognition, and teamworkWhat We're Looking ForHigh school diploma or equivalent (Associate's or Bachelor's degree a plus)2years of call center experience, with at least 1 year in a supervisory or leadership role preferredStrong communication and interpersonal skills-you know how to motivate and inspire a teamExcellent problem-solving skills and ability to stay calm under pressureOrganized, detail-oriented, and confident in managing multiple prioritiesFamiliarity with call center systems, reporting tools, and scheduling softwareA passion for helping others while upholding policies and compliance standardsWhy You'll Love Leading HereA positive, team-first culture where your leadership makes an immediate impactOpportunities to develop your leadership skills and grow with the companyRecognition for results and innovationThe chance to lead a team that truly makes a difference in people's lives every dayBe the Difference Behind the Scenes.If you're a natural leader who thrives in a structured, service-driven environment and you're ready to guide a team that keeps healthcare accessible-we'd love to have you on board!.