Job Title: MA Supervisor
Job Location: Medford, OR, Onsite
Company Description Greater Good Health is a community of healthcare providers, operators, and builders whose mission is to address health disparities and reimagine senior healthcare. To do this, we partner with payers to bring value-based primary care to underserved communities and work alongside risk-bearing organizations to develop innovative, value-based clinical programs - all designed exclusively for older adults and their unique healthcare needs. Grounded in our mission and core values, we are building a better, simpler healthcare experience for the patients we serve and the providers who care for them.
If this vision resonates with you, we hope you consider bringing your passion, your energy, your curiosity to Greater Good Health.
The Role As a Medical Assistant (MA) Supervisor at Greater Good Health, you will manage and be responsible for the daily operations and team at one of GGH's partner wellness center. You will lead the MA team, provide delivery of patient care and ensure coordination of care is completed by the care team. In addition to delivering patient care, you will be responsible for day to day oversight of clinic operations.
Responsibilities: Clinic Operations - Ensure clinic operations are running smoothly and safely daily overseeing staff, working facilities & equipment, and ensuring policies & procedures are followed
- Respond to escalations and partner with Director of Operations to manage them
- Prepare and lead clinic team meetings and huddles
- Round through clinic regularly, i.e. "time on the floor"
- Ensure clinic schedules are optimized and efficient
- Support technology tools and programs performance including EMR (Athena)
- Lean in and "roll sleeves up" to support clinic as necessary
Patient Care - Perform patient care assessments and clinical-related tasks to ensure the delivery of high-quality healthcare services
- Support the Clinician, medical assistants, and nursing staff in the delivery of healthcare services
- Develop and implement strategies to improve patient care and satisfaction
- Support care coordination activities such as referral management and community resource navigation
- Provide quality gap closure interventions such as retina exams, bone density scans, hemoglobin A1c testing, lab draws, blood pressure monitoring
People & Culture - Ensure clinic team is engaged and thriving; build a culture of engagement and demonstrate the GGH core values
- Collaborate with other lane leads to support onboarding and training for new and current team members
- Welcome all and care empathetically for patients and team members
- Build and maintain high patient and team member satisfaction & NPS
- Develop programs and procedures to support team member experience and engagement
- Perform annual team member reviews and provide feedback to help them meet professional goals
Facility Management - Oversee materials management, supply chain process and inventory management
- Accountable for facilities & equipment
- Adhere to facilities policies including infection control, equipment maintenance, medication and supplies management and licensure
- Serve as clinic-level technology "lead" and ensure hardware and software are in working order
- Handle any facilities-related issues in partnership with facilities vendors
- Administrative functions of the clinic such as opening and closing clinic, procurement, ordering supplies
Experience and Qualifications - Minimum of an Associate's degree or three years equivalent experience (Required)
- Bachelor's degree from an accredited college in a healthcare related field or equivalent experience /combined education (Preferred)
- Valid Oregon Driver's License (Required)
- Health care experience, particularly at care delivery and provider organizations 3+ years (Required)
- Supervisory or acting in a leadership role within the last 3 years (Required)
- Payer/plan experience, especially in value-based arrangements (Preferred)
- Clinic Operations experience and track record of success leading teams and meeting key performance metrics (Preferred)
Perks and Benefits: - Competitive Compensation Package: We offer a competitive compensation package
- Comprehensive Medical, Dental, and Vision Benefits: Take advantage of comprehensive healthcare coverage, including medical, dental, and vision benefits, to prioritize your health and well-being. Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs) available
- Paid Time Off and Parental Leave: Enjoy paid holidays, vacation time, and paid parental leave to maintain a healthy work-life balance and spend quality time with your loved ones
- 401K Program with Company Match: Plan for your future with our 401K program, featuring a company match, to help you save for retirement
- Monthly Phone/Internet Reimbursement: Stay connected with our monthly phone and internet reimbursement, ensuring you have the tools you need to excel in your role
- Wellness Resources: Access to BetterHelp sessions and a monthly wellness benefit to support your physical, mental, and emotional well-being
- Comprehensive Life and AD&D Coverage: Enjoy peace of mind with 100% premiums covered by GGH for Basic Life and Accidental Death & Dismemberment (AD&D) insurance for full-time team members. Additionally, voluntary supplemental life insurance is offered at a discounted rate
- Employee discount savings program: Save on travel, entertainment, streaming services, online shopping and so much more!
- Voluntary Insurance plans: We offer voluntary short term disability, critical illness and accident plans for additional financial security during periods of illness or injury that prevent you from working for a set period of time
Don't check off every box in the requirements listed above? Please apply anyway! Studies have shown that marginalized communities - such as women, LGBTQ+ and people of color - are less likely to apply to jobs unless they meet every single qualification. GGH is dedicated to building an inclusive, diverse, equitable, and accessible workplace that fosters a sense of belonging - so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still consider applying. You may be just the right candidate for this role or another one of our openings!
Pay Range: $65,000 - $75,000 per year