Valet Supervisor UTSW
Location: Dallas, TX
Who You’ll Work For?
REEF’s mission is to connect the world to your block.
We transform underutilized urban spaces into neighborhood hubs that connect people to locally curated goods, services, and experiences.
With an ecosystem of 4,500 locations and a team of 15,000 people, REEF is the largest operator of mobility, logistics hubs, and neighborhood kitchens in North America.
Together we are leveraging the power of proximity to keep our communities moving forward in a sustainable and thoughtful way.
What You’ll Do
This position has ideal valet work hours and consistent tips. The normal work schedule is full-time Monday through Friday. Typically, there are no weekend or evenings require. However, exceptions might occur according to business needs. The Valet Supervisor does receive tips. Tips are not guaranteed, but historically have been reliable.
The Valet Lead is responsible for leading all operations at assigned location in the absence of the Supervisor and ensuring the safe and efficient parking of guest vehicles while delivering service that exceeds our customer and client's expectations. They are responsible for responding quickly to customers' requests and providing caring and engaged interactions with all patients and guests, as well as providing leadership to other Valet staff and overall support as needed. It is critical that the Supervisor enforce and adhere to all policies and procedures.
PRINCIPAL DUTIES (ESSENTIAL FUNCTIONS):
Employee must be able to perform essential functions of the position with or without reasonable accommodations.
- Meet and greet all guests upon arrival; open guest vehicle doors, assist with unloading vehicle when necessary.
- Retrieve keys from guest; issue ticket to guest or enter customer information using electronic device.
- Park guest car in appropriate space, ensure safe and appropriate operation of guest vehicles.
- Inspect vehicle for preexisting damage record information using electronic device or manual ticket; correctly record the make, model and exact location of each vehicle.
- Quickly retrieve vehicles for waiting guests; assist guests with loading luggage or personal items when necessary.
- Provide excellent customer service to guests; respond to guest inquiries in a courteous manner, give directions to nearest highway, destination, etc.
- Direct traffic, position barricades, and arrange for towing service when necessary.
- Immediately report any incidents or claims to Operations Manager or Shift Lead.
- Request and collect relevant fees for use of service.
- Assist in reconciling end of shift revenue against the ticket distribution, when necessary.
- Communicate professionally at all times with guests, client, and teammates
What We Want From You:
- At least 18 years of age
- Valid Driver’s License
- Ability to operate manual transmission vehicles (stick shift)
- Excellent customer service and communication skills
- Ability to verbally communicate with guests
- Previous valet experience, preferred
PHYSICAL DEMANDS:
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions:
- Operate guest vehicles requiring normal coordination, including eye-hand, hand-foot
- Move from valet stand to customer cars by walking or running for extended periods of time, sometimes for entire duration of shift
- Occasionally lift and carry customer luggage or personal items, up to 50 lbs.
WORKING CONDITIONS:
- Work is performed outdoors for extended periods of time including up to the entire duration of shift.
- Employees are subject to environmental conditions including extreme heat and cold weather.
- Protection from weather conditions may be provided, but not necessarily from temperature changes.
REEF Technology is an equal opportunity employer, and we value diversity at our company. REEF does not discriminate on the basis of race, religion, color, sex, national origin, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or disability status. REEF complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.