Jan 10, 2024

3M Solution Advisor - Coding (New Health Care Company)

  • Health Information Systems
  • Remote (United States)
  • $133,435 - $163,088 yearly
Full Time Other

Job Description

3M is establishing two industry-leading companies, creating value through the spin-off of its Health Care business, while 3M will continue to be a global material science leader, focusing our innovation to win in favorable global megatrends and attractive end markets. This new Health Care Company will be a leading global diversified health technology company with:     

  • Proven category leadership  
  • Exposure to attractive end-markets  
  • Innovation mindset driving improved patient outcomes  
  • Collaborative customer relationships  
  • Deep global regulatory experience  
  • Operational excellence and strong cash flow  
  • Strong sales growth and profitability with significant recurring sales  

We expect the creation of the two companies will be completed by the end of the first quarter of 2024. We will continue to operate as one global company. This role is positioned to drive the success of the "New Health Care Company”.  

The Impact You’ll Make in this Role

As a Solution Advisor – Coding, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

  • Execution- Partner effectively with clients to perform workflow discovery, ensure adoption, and deliver advanced optimization for assigned 3M product lines.  Serve as a subject matter expert (SME) for respective team and solutions as assigned.
  • Strategy and Planning - Understanding the client's short- and long-term strategy goals. Conduct current-state workflow and configuration review with client implementing 3M best practice workflows.  Partner effectively with clients on suggested workflow optimization changes leveraging 3M best practices.  Advocate for the customer, log issues and escalate as needed following standard procedures in a timely manner.
  • Client Care and Advocacy - Advocate for the customer, log issues, and escalate as needed following standard procedures in a timely manner.
  • Leadership and Coordination - Own the client.  Relationship coordination and client focus coordination interactions for the client throughout the organization
  • Accountable and Measured by the overall annual client satisfaction survey results for assigned client base.  Define and track key performance indicators (KPIs
  • Actively Stay up to date with knowledge of industry changes and product changes.  Participates in relevant corporate programs/initiatives, complies with professional and quality standards, complies with corporate policies and procedures, and acts in a manner consistent with 3M’s values and ethical standards.

Required Experience Level

Senior Level

Minimum Education

High School

Minimum Experience Required

8-10 years

Required Travel

Less than 50%

Applicant Location

US residents only