Banyan is hiring an experienced medical billing specialist to keep the revenue cycle running across our mental health and psychiatric practices from our Winston‑Salem office. If you know behavioral health billing, take ownership of your work, and want a team that takes care of its people, we’d love to hear from you.
Banyan Tree Counseling & Wellness is a 30+ clinician mental health practice, recognized as North Carolina’s fastest-growing private business in 2024 and named to the Inc. 5000 list. Banyan Integrated Health is our outpatient psychiatric practice, with offices in Winston‑Salem and Wilmington.
We’re a woman‑owned organization that takes care of our team the way we take care of our clients. Our people stay because we invest in them with competitive pay, a culture of kindness, inclusion, and authenticity that doesn’t pretend to be perfect, and leadership that listens.
About the Role
You’ll support the full revenue cycle and credentialing for both Banyan entities, working closely with and reporting to our Billing Manager. This is a hands‑on, detail‑driven role for someone who already knows medical billing well, works independently, and can be trusted with sensitive client and financial information every day.
Pay and Schedule
$45,000 to $50,000 per year, based on experience
We’re open to more for candidates with psychiatric billing and credentialing experience
Full‑time W2 position, Monday through Friday, 8:30 AM to 5:30 PM ET
On‑site in Winston‑Salem
Health, dental, and vision insurance
Life insurance
401(k) with employer match
Paid time off and all major US holidays off
What You’ll Do
Generate daily invoices for both practices; post payments, ERAs, and EOBs; and keep client accounts current
Work the claims queue and follow up on stuck or denied claims
Verify insurance, benefits, and deductibles for new clients and patients, and audit existing clients on a regular schedule
Complete prior authorizations for psychiatric medications and follow them through to approval
Reconcile client ledgers and research discrepancies between expected and posted payments
Monitor past‑due balances, contact clients about balances and payment plans, and document every contact
Support provider credentialing and re‑credentialing, including NPIs, CAQH profiles, payer applications, and license and DEA expiration tracking
What You’ll Bring
Required:
2+ years of medical billing experience with US payers
Working knowledge of CPT (90791, 90834, 90837, 99213, 99214), ICD‑10, and CMS‑1500 claims
Experience with major commercial payers (BCBS, UHC, Aetna, Cigna) and Medicare
Comfort with clearinghouses (Office Ally or similar) and EHR billing modulesStrong organizational skills with spreadsheets, trackers, and reports
A working understanding of HIPAA and discretion with sensitive information
Strongly preferred:
Psychiatric or medication management billing experience (E/M codes, prior authorizations)
Behavioral or mental health billing experience
Credentialing and CAQH experience
Multi‑state billing experience
You’ll Do Well Here If
You’re organized to a fault, and trackers are second nature to you
You work independently and follow through without needing reminders
You ask good questions and never guess on anything that affects a client’s account
You hold a clear line on standards while staying warm with the people you talk to about money
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