CNA Insurance is seeking a Claims Quality Review Director-level candidate to conduct on-site audits of Auto Physical Damage and General Liability claim files, monitor compliance, and support continuous process improvements. The role emphasizes accuracy, timeliness, and strong customer service in claim decisions. Responsibilities include QA post-decision audits, developing guidelines, dashboards, and collaborating with senior leadership to align policies and metrics with CNA expectations. #J-18808-Ljbffr