Revenue Cycle Specialist – Medical Insurance AR-Full-Time | Onsite | West Palm Beach

About Synergy Health Partners

Synergy Health Partners provides healthcare revenue cycle, billing, credentialing, and managed care support services. Our team works with healthcare organizations to improve reimbursement, resolve outstanding insurance accounts, and support efficient revenue cycle operations.

Position Summary

We are seeking an experienced Revenue Cycle Specialist with hands-on medical insurance AR experience. This position focuses on payer follow-up, denial resolution, appeals, corrected claims, and recovery of outstanding insurance balances in a high-volume environment.

The role also includes inbound patient calls, so excellent customer service and professional communication skills are important.

Responsibilities

• Work insurance AR and aging accounts
• Follow up with Medicare, Medicare Advantage, Medicaid, and commercial insurance payers
• Research unpaid, underpaid, rejected, and denied claims
• Review EOBs and ERAs and determine the appropriate next action
• Resolve authorization, eligibility, billing, coding, and payer-processing issues
• Submit corrected claims, reconsiderations, appeals, and supporting documentation
• Identify and escalate timely-filing and high-dollar accounts
• Navigate insurance payer websites and portals to check claim status, eligibility, authorization information, obtain EOBs/remittances, submit documentation, and research claim issues
• Maintain clear and accurate account documentation
• Handle inbound patient calls professionally, including general account questions, demographic updates, and taking payments when needed

Qualifications

• Previous medical insurance AR/revenue cycle experience required
• Experience with insurance follow-up and denial resolution
• Understanding of EOBs, ERAs, claim status, and payer correspondence
• Experience with Medicare and commercial insurance preferred
• Experience with appeals and corrected claims
• Comfortable navigating payer portals and insurance websites
• Strong general computer skills, including data entry, Google/web navigation, and email
• Ability to learn and navigate multiple practice-management and payer systems
• Excellent customer service and communication skills
• Strong attention to detail, organization, attendance, and follow-through
• Ability to work independently in a high-volume environment
• Epic or similar healthcare system experience preferred

Benefits

• Medical, dental, and vision insurance
• 401(k)
• Paid holidays
• Paid vacation
• Monday–Friday schedule

This is an onsite position in Palm Beach County.