Supervisor, Medical Front Office CVCNG - Gainesville (Main) - Gainesville, GA 30501; CVCNG - Johns Creek - Suwanee, GA 30024; CVCNG - Lawrenceville - Lawrenceville, GA 30046
Overview Position Type: Full Time Job Shift: Day Education Level: High School Diploma/GED Travel Percentage: Up to 50% Category: Other Positions
Description US Heart and Vascular is needing a Medical Front Office Supervisor to join our team at Cardiovascular Clinic of North Georgia in Gainesville, GA
Position Summary
Supervises the operations and staff of medical office/clinic(s) front desk, assuring all staff adhere to standard operating procedures, resulting in efficient and smooth operations and a high level of service and patient care.
Responsibilities & Duties:
Directs the workflow and processes of the front desk.
Interviews, selects, hires, orients, and trains new employees.
Establishes performance standards, procedural guidelines, and policies.
Evaluates staff performance and administers corrective actions when needed.
Provides technical support and guidance to front desk staff, sharing expertise and knowledge.
Handles and resolves guest/patient issues, and complaints, satisfactorily when they arise.
Communicates, collaborates, and coordinates with other departments to fulfill patient needs.
Assures computer and other equipment is functioning properly.
When position requires travel to/from other locations, ensures vehicles are operated and maintained in compliance with all safety, regulatory, and company requirements.
Fosters a team-oriented environment by encouraging cooperation, providing support, and resolving conflicts constructively.
Demonstrates integrity, professionalism, and respect in all interactions Follows processes and policies for the organization.
Reports to work as scheduled, ready to perform duties, and promptly notifies the supervisor of any attendance issues.
Adapts to changing priorities, processes, and business needs.
Performs other duties as assigned.
Minimum Qualifications:
High School diploma or GED from accredited institution.
Two (2) years medical office experience.
If the individual in the role will be driving for work purposes, a current valid state driver's license and required minimum auto insurance coverage.
Cardiology Practice experience preferred but not required
Supervisory experience preferred but not required
Why Choose Us? Comprehensive benefits package
Monday-Friday schedule
CME allowance