Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together.
This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 4pm - 12:30am PST, and to participate in on-call rotations, including weekends, holidays, and off-hours based on business needs. It may be necessary, given the business need, to work occasional overtime.
Primary Responsibilities
Perform email Review / Research / Resolution
Supervise Patient Access Staff with about 20 Direct Reports
Aid in on - call Supervisor Rotation During Weekends, Holidays, and Off Hours
Staff / Department Rounding
Develop Agenda Topics for Daily Huddles and Chair the Discussion
Staff on Boarding - Identify Candidates / Screen / Interview / Hire / Train / Mentor During Probationary Period and Beyond
Report and Work Queue Support
Schedule Development and Maintenance
Timekeeping for Staff
Epic Support and Training for Staff
Crucial / Progressive / Developmental Conversation Completion
Registration Support - Registration Completion and Quality Review
POS Collection - Collect and / or Reconciliation of Patient Payments
Downtime Support - Weekend Graveyard Support
Interdepartmental CollaborationKPI Metrics Tracking and Development
Staff Engagement and Satisfaction
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications
High School Diploma / GED
3+ years of medical office or hospital experience
1+ years of experience in a supervisory or management role or team lead, training, mentoring, or serving as a primary point of contact for a team
1+ years of healthcare revenue cycle (registration, HIM, billing, etc.) experience
Ability to work onsite at Concord Medical Center, 2540 East Street, Concord, CA
Ability to work Monday-Friday from 4:00 PM to 12:30 AM PST, with flexibility to adjust for weekends, holidays, off-hours, and on call as needed
Must be 18 years of age or older
Preferred Qualifications
1+ years of outpatient registration experience
1+ years of healthcare scheduling experience
Experience with and knowledge of PC applications (Microsoft Office Suite, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Microsoft Outlook)
Union experience
Knowledge of state and federal regulations as they pertain to Emergency Department processes and procedures
Soft Skills
High degree of organizational skills, ability to set priorities, manage multiple demands, and the ability to complete tasks under strict timelines
Demonstrated customer service skills
Ability to quickly establish rapport, motivate, gain respect, and to lead
Demonstrated analytical and problem - solving skills
Excellent communication skills to include oral and written comprehension and expression
Excellent organizational and leadership abilities
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $60,200 to $107,400 annually based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
#RPO, #RED
#J-18808-Ljbffr