Join a Leader in Home HealthcareAt Rotech Healthcare Inc., we're more than a medical equipment provider—we're a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home.With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.We are seeking an experienced Medical Billing & Collections Supervisor. In this role you will be responsible for the oversight of the Billing Center Accounts Receivable and Collections staff. You will be supervising the activities of the employees to ensure the efficient use of resources in accordance with billing & collections policies and process flow in ways that consistently promote patient quality, employee satisfaction, and accounts receivable management.Essential Job Duties and ResponsibilitiesAggressively manages all non-compliance in a timely, complete and professional mannerAssist in internal and external audits and investigations (e.g. Compliance Audits, internal company audits, and payer audits)Assist in interviews and recommendations to the BCM for the hiring of best qualified candidatesConducts employee counseling as needed for attendance, work performance, and policy violationsEnsures all productivity standards are met in a timely manner through measuring, monitoring and feedbackEnsures communication with payerEnsures team members maintain full compliance with policy requirements outlined in the employee handbook and BCC policies and proceduresGathers and analyzes information in order to provide recommendations on various issuesIdentifies team and individual training needs and assists in developing plans for immediate and long-term performance improvementsMonitors and documents employee performance and provides feedback to billing members, emphasizing continuous improvementPrioritizes and plans work activities of billing staff while striving to increase productivity and efficienciesProvides direction to billing staff and resolves problems in a timely and professional mannerResponsible for properly communicating updated relevant changes and ensuring staff understands all relevant updatesResponsible for the filing and maintenance of all reports as required by company policy and procedureReviews adjustment request forms, related keying of audits and ensures all adjustments are approved in a timely fashionReviews all applicable reports for accuracy and missing information and takes appropriate steps to audit, correct, reconcile and follow-up to completion and approvalReviews applicable audits for completeness, unusual items and charges, and follows up on any discrepanciesRun all applicable reports timely and delegates or distributes as requiredEnsures billing staff are practicing safe work habits to ensure a safe work environmentManages all direct reports within their team by reviewing workflow; inquiring about issues, delegating workload, ensuring work is being completed, and communicating changes in requirementsManages difficult customer or employee situations; and responds promptly to customer or employee requestsPerforms other duties as required or assignedEmployment is contingent onBackground check (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws.Drug screen (when applicable for the position)Compliance with healthcare facility credentialing process (when applicable for the position)Valid driver's license in state of residence with a clean driving record (when applicable for the position)Required Education and/or ExperienceHigh school diploma or GED equivalent, requiredPreferred Education and/or ExperienceThree to five years of supervisory experience or prior work experience in a team oriented environment highly desiredA minimum of two years of experience in billing and collections is highly desiredExperience with medical equipment, preferredExperience with medical billing practices and of billing reimbursement, preferredExperience in medical field and administrative record management, preferredOne year of related work experience, preferredMedical terminology, preferredSkills and CompetenciesAccurately perform simple mathematical calculationsEffectively communicate in English; both oral and writtenInterpret a variety of communications (verbal, non-verbal, written, listening and visual)Maintain confidentiality, discretion and caution when handling sensitive informationMulti-task along with attention to detailSelf-motivation, organized, time-management and deductive problem solving skillsWork independently and as part of a teamMachines, Equipment and Technical AbilitiesEmail transmission and communicationInternet navigation and researchMicrosoft applications; Outlook, Word and ExcelOffice equipment; fax machine, copier, printer, phone and computer and/or tabletPhysical DemandsLift and carry office equipment at timesRequires sitting, walking, standing, talking and listeningRequires close vision to small print on computer and/or tablet and paperworkBenefitsGenerous paid time off and paid holidaysOvertime pay for non-exempt positions (as applicable)Commission for Account ExecutivesBonus and incentive opportunitiesFixed and variable car reimbursement for Area Managers and Account ExecutivesCar, mileage, and telephone reimbursement (as applicable)Employee discount and recognition programsEmployee Assistance Program (EAP)401(k), HSA, and FSA/Dependent Care FSAMedical, prescription, dental, and vision coverageLife insurance, disability, accidental death, identity protection, and legal servicesMeru Health mental health and Mercer SmartConnect Medicare programsLivongo Diabetes and High Blood Pressure programsHealthcare Bluebook and RX Savings Solutions programsHepatitis B (HEPB) and TB vaccinationsEqual Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.