Medical BillerNashville, TNWhy Charlie Health?Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they're met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we're expanding access to meaningful care and driving better outcomes from the comfort of home.As a rapidly growing organization, we're reaching more communities every day and building a team that's redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we'd love to meet you.About the RoleThe Billing Specialist at Charlie Health plays a vital role in ensuring accurate and timely insurance claim submission for our Intensive Outpatient Programs (IOP), Outpatient (OP), and Psychiatric services. In this position, you will work within a fast-paced and mission-driven environment, handling complex billing workflows and navigating payer-specific requirements, credentialing protocols, and evolving compliance standards. This role demands a detail-oriented, analytical professional who understands the intricacies of behavioral health billing. You'll be responsible for reducing billing errors, identifying and addressing trends in claim denials or inaccuracies, and collaborating with cross-functional teams to improve processes and outcomes. At Charlie Health, we're building more than a business—we're transforming mental healthcare for young people and families in crisis. We're seeking someone who shares our commitment to clinical excellence and innovation and who is energized by the opportunity to help scale a company delivering life-changing care across the country.ResponsibilitiesEnter patient demographics, insurance information, and charges into the billing system for all services performed with a high level of accuracyQuickly identify and resolve account errors, claim rejections, and system issues that may cause reimbursement complicationsIdentify trends and root causes related to inaccurate insurance billing, and report to leadershipCollaboration across teams, contributing specialized billing knowledge to help minimize errors and increase clean claims percentages, accurate reimbursement from payers, and increase revenueReconciling various billing reports and make appropriate claim corrections, identify system gaps in reporting, and audit submitted claims for potential errorsInvestigate escalated insurance billing inquiries and inaccuracies and take appropriate action to resolve the accountRequirements3+ years of charge entry and billing experience, preferably in behavioral healthStrict attention to detailsKnowledge of payer specific billing requirementsOrganizational skillsExperience in navigating clearinghousesHighly organized and able to track workflows through various toolsProficiency in Microsoft office requiredKnowledge of medical billing practices, office policies and proceduresFamiliar with CPT, ICD-9, and ICD-10Excellent written and verbal communication skillsAbility to maintain a high level of integrity and confidentiality of medical informationAble to work a hybrid schedule of 4 days per week in our Nashville office and located within 75 minutes' commuting distance of the officeBenefitsCharlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.Additional InformationPlease note that this role is not available to candidates in Alaska, Maine, Washington DC, New Jersey, California, New York, Massachusetts, Connecticut, Colorado, Washington State, Oregon, or Minnesota.The expected base pay for this role will be between $45,000 and $52,500 per year at the commencement of employment. However, base pay will be determined on an individualized basis and will be impacted by location and years of experience. Further, base pay is only part of the total compensation package, which, depending on the position, may also include incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Charlie Health-sponsored benefits.Our ValuesConnection: Care deeply & inspire hope.Congruence: Stay curious & heed the evidence.Commitment: Act with urgency & don't give up.