The role is responsible for execution of requests related to benefit maintenance, additions and changes across all business units within the RxClaim system.
Review, analyze and handle client benefit information requests received via SalesForce.com or email. Assess completeness and accuracy of data, resolve issues based on acquired learning and tools and escalate issues on a timely basis.
Ensure that individual, team-specific and site-wide metrics are achieved.
Activities include but are not limited to manual coding, execution of macros and testing.
Good interpersonal skills
Analytical and fact-based decision-maker
Ability to quickly identify issues and risks and provide recommendations
High motivational skills
Experience in team interactions and facilitation
Fast, enthusiastic learner
Open to change
Receptive to feedback
Team player
Average communication skills
Ability to do multiple tasks
Details oriented
Attention to accuracy and quality
Basic PC knowledge
Ability to prioritize
1-2 years of experience