Mesa Medical Assistant SupervisorAdelante Healthcare Mesa - Mesa, AZ 85201DescriptionThe Medical Assistant Supervisor oversees the daily operations of a clinical site, ensuring efficient and profitable service delivery. This role supervises both clinical and non-clinical support staff, coordinates with providers and departments, and manages patient flow and related systems to maintain a safe, positive environment. Additionally, the supervisor is required to fulfill all responsibilities associated with the roles of Associate Medical Assistant, Medical Assistant, and Senior Medical Assistant.ExpectationsEvery Adelante Leader will strive to maximize the performance and contribution of each team member to Adelante Healthcare and the community that we serve every day. Leaders will set clear performance expectations, provide on-going feedback and coaching to improve results and outcomes and provide regular performance evaluations. Leaders are also expected to work in a manner that demonstrates a commitment to quality, patient safety, employee engagement, innovation, and model for all other employees the highest standards of personal integrity, professionalism, and competence.Our Core ValuesInclusionNurtureServicePurposefulIntegrityResilientEngagedQualificationsEssential Skills and Experience:High school diploma or GED from an accredited institution plus advanced trainingGraduation from an approved medical assistant training programCertified Medical Assistant requiredCertification to perform cardiopulmonary Resuscitation for the Health Care Professional (CPR) and AED through courses that follow the guidelines from the American Heart Association and Red CrossValid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locationsMinimum four (4) years healthcare experience, which includes three years healthcare leadership experience leading a team with multiple providers, or two (2) years in a Coordinator role with a development planClinical competency with background as Medical Assistant, nursing if applicableAbility to solve problems using a logical, systematic approachDemonstrated management, leadership, diplomacy, and customer service skillsExperience in applying continuous quality improvement techniques in delivery of care to improve patient health outcomesProven ability with productive and efficient time management; and fulfilling commitmentsDemonstrated understanding in the use of technology infrastructure (email, web-based tools, internet, etc.) and applications (Excel, Word, etc.,) appropriate for the performance of his/her jobAbility to help others increase their knowledge, skills, and abilities to enable them to perform at a higher levelAbility to provide effective personnel performance managementDemonstrated ability to promote teamwork within work unit and across departmental/organizational linesAbility to measure and report departmental cost performanceAbility to accept and promote change as positive; taking into account other's concernsExperience with management information systems and electronic health records (EHR) softwareAbility to work effectively with staff, clients, associates, and the communityMust have reliable transportation that can meet any operational reassignments of the organization during the workday. If employee is driving during work hours, the employee is required to possess a valid driver's license and must be in compliance with Arizona vehicle insurance requirementsPosition Responsibilities/Essential:Team LeadershipMonitor and evaluate staff performance for quality purposes and maintain appropriate documentationMaintain accurate time and attendance recordsAssure compliance with applicable federal state and local legislation, e.g. FMLA, Workers Compensation, ADA, etc.Recruit, interview, orient, train, and mentor staffOrganize staff's daily work activities and schedules and cover if needed to meet staffing needsIdentify financial status of patients regarding fee scale, insurance or discounts. Refers to eligibility as neededConduct monthly staff meetings including agendas and minutesOversight of scheduling, billing, and scanning of recordsMonitor appointments, patient flow and waiting areas to improve daily productivityEnsure that patients and visitors are treated courteously by all staffDocument and resolve patient complaintsEstablish and maintain effective working relationships and communication with internal and external customersAnticipate the needs of staff and patients and proactively seek solutions or interventionsInitiate coaching and work with manager for corrective action issuesManages quality improvement and safety initiativesSupport and implement organization's goals, objectives, policies, procedures, and systemsMonitor and control health center expenditures, review and approve all orders and maintain supply inventoryStep in to support staff with day to day tasks as needed to ensure proper coverage to meet business and patient care needs.Educates patients regarding services such as the Integrated care model, Patient Portal, and other specialty service lines within our organization and helps them navigate access to these services.OperationsMay assist with monitoring of procedures for attaining clinic productivity and financial standards and goalsAssure daily deposits are made and completion of day sheet reconciliationOversee and review patient receivablesOrder of supplies and minor equipment while maintaining budgetAssist in preparing and approving budget; monitoring and allocating expendituresMonitor and assist with managing and adjusting the strategic plan related to budget, profitability and production matricesAdministrative / ManagementReview correspondence and answer written inquiries relating to the status of site functions. Answer routine telephone inquiries concerning operation of the department.Maintain documentation of credentialing and competency for providers and staffPrepare reports and correspondence as requiredCoordinate the maintenance a clean, neat, and functional facilityCoordinate inventory control, facilities management, and maintenance of equipmentOversight of or performs daily, monthly and quarterly safety checks and drills and logsOversee maintenance of appropriate logs.Maintain high level of customer satisfaction as reflected on patient satisfaction surveys and other measurement tools.Participate in maintaining Joint Commission and other regulatory complianceRecommend any new or revisions to policies and/or proceduresOngoing monitoring of data collection and reportingAssist with investigation and resolution of incident reportsNonessential Skills and Experience:Ability to communicate in more than one languageAdditional Duties and ResponsibilitiesOther duties as requested or assignedPerform duties cross functionally across all departments and with all medical providersTravel to other health centers to meet operational needs for provider and patient care coveragePatient Centered Medical Home (PCMH) and Integrated Care Team (ICT)All employees are responsible for promoting and participating in interdisciplinary communication and collaboration to enhance the delivery of quality across the health care system. Employees should maintain an environment which supports and engages patients and co-workers in a caring team-based model to promote wellness and improve health outcomes.Adherence to Compliance and Code of ConductAll employees are required to comply with Adelante Healthcare's written standards, including its Compliance Program and Code of Conduct, policies and procedures and reporting of any conduct that potentially violates Adelante's legal or compliance requirements. Such compliance will be an element considered as part of the regular performance evaluation.Physical Demands and Work EnvironmentThe physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Physical demands: While performing the duties of this job, the employee may be required to sit for long periods of time, is required to stand, walk, use hands to handle or feel