Position Overview San Mateo County Health is seeking a well-qualified individual for the position of Electronic Health Record Analyst I/II – Resolute Professional Billing/Hospital Billing . The role supports Epic Resolute Professional Billing/Hospital Billing, prefers current Epic certification in Resolute Professional Billing, Resolute Hospital Billing, or Claims, and is located in South San Francisco or San Mateo, CA. Travel throughout the county is required, and the position is hybrid, with both on‑site and remote work based on business need. Primary Responsibilities Lead or participate in all phases of the Epic Professional Billing/Hospital Billing implementation lifecycle, including requirements gathering, design, build, testing, training, and go‑live support. Collaborate with cross‑functional teams to align system configurations with organizational goals and objectives. Configure and customize the Epic application to meet specific business requirements while adhering to best practices and industry standards. Utilize Epic tools such as Sherlock, Orion, and Nova for efficient configuration and testing. Proactively identify opportunities to optimize workflows, enhance system functionality, and improve revenue cycle performance. Conduct regular system audits to ensure data integrity, compliance with regulatory requirements, and adherence to organizational policies. Manage and adhere to Service Level Agreements for system availability, incident response, and resolution times. Troubleshoot and resolve complex technical issues related to the Epic application, working closely with technical teams as needed. Monitor system performance and resource utilization, implementing adjustments to maintain optimal performance. Coordinate and participate in regular system maintenance activities, including updates, patches, and upgrades. Collaborate with vendors, consultants, and internal stakeholders to evaluate new features, functionalities, and upgrades. Provide expert‑level support to end‑users, addressing inquiries and troubleshooting issues in a timely manner. Develop and deliver comprehensive training materials and sessions to educate end‑users on system capabilities and best practices. Serve as the primary point of contact for all Epic Professional Billing/Hospital Billing‑related inquiries and escalations. Maintain accurate documentation of system configurations, processes, and workflows. Generate and analyze reports to monitor system performance and identify trends and key performance indicators related to revenue cycle management. Qualifications Bachelor’s degree in Information Systems or related field preferred. Epic certification in Resolute Professional Billing or Hospital Billing, with additional certifications (e.g., Claims, Benefits Engine) preferred. Certification requirements must be met within three months of training completion. Minimum of three (3) years of experience implementing, optimizing, and supporting Epic Professional Billing/Hospital Billing in a healthcare environment. Strong understanding of revenue cycle management processes, including charge capture, claims processing, and reimbursement methodologies. Proficiency in Epic system configuration, customization, and integration techniques. Excellent analytical, problem‑solving, and decision‑making skills. Exceptional communication, interpersonal, and customer service skills. Ability to manage multiple priorities in a fast‑paced environment and work effectively both independently and as part of a team. Knowledge, Skills, and Abilities Knowledge of Electronic Health Record systems, specifically Epic software applications. Knowledge of design, implementation, testing, updating, and maintenance of system configuration and application tables. Understanding of clinical applications, regulatory standards, and associated workflows. Customer service principles and policies, procedures, and business operations. Project management principles and methodologies. Education and Experience Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. Typical ways to qualify are: • EHR Analyst I: Two years of experience working in a healthcare setting utilizing health information systems, or one year of experience providing information technology support. • EHR Analyst II: Two years of IT support experience in a healthcare operation setting, including at least six months of Epic user support experience. License/Certification For EHR Analyst I: Must successfully complete Epic training within six months of hire. For EHR Analyst II: Epic Certification in Resolute Professional Billing, Hospital Billing, Professional Billing Claims, or Hospital Billing Claims, and maintain Epic training credentials through Continuing Epic Education (CEE). Equal Opportunity Statement The County of San Mateo is an equal opportunity employer committed to fostering diversity, equity, and inclusion at all levels. About the County San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, it serves a diverse community and is committed to advancing equity and inclusivity. The County seeks to hire, support, and retain employees who reflect our diverse community. #J-18808-Ljbffr