Job Summary: Mercy Urgent Care is excited to welcome an experienced Lead Medical Biller to join our team in Asheville, North Carolina. This position blends hands-on billing work with educational and mentoring responsibilities, and plays a vital role in keeping high-quality compassionate care accessible to the communities of Western North Carolina.
How You'll Contribute: - Prepare and submit insurance claims to a variety of payers, including private insurance, government programs, corporate accounts, and special programs
- Verify insurance coverage and eligibility, manage patient accounts and payments, and oversee medical collections
- Research and resolve denied or unpaid claims, submit appeals with supporting documentation, and track outcomes
- Answer patient billing questions, explain statements in clear, supportive language, and collaborate with providers to resolve billing or coding discrepancies
- Maintain accurate billing records in the EMR/EHR and stay current on ICD-10/CPT coding, payer policies, and regulations (including HIPAA)
- Serve as a lead for the billing team by training, mentoring, and supporting staff, identifying process improvements, and promoting consistency, accuracy, and continuous improvement
- Uphold Mercy Urgent Care's values with professionalism, discretion, and a patient-first mindset
What You Bring: - High school diploma or equivalent
- 3-5 years of experience in medical billing or insurance claims processing, with strong claims management and payer relations skills
- Proficiency with medical billing software and EHR systems, and strong working knowledge of ICD-10 and CPT codes
- Proven ability to train and mentor billing staff, with excellent communication, problem-solving, and organizational skills
- Comfort working both independently and as part of a team in a fast-faced, mission-driven environment
What We Offer:- Medical, dental, and vision insurance
- Options for Health Savings Account (HSA) and Direct Primary Care
- Life and accidental insurance
- Short and long-term disability
- Employee Assistance Program
- 403(b) retirement plan with up to 4% employer match (after one year of service)
- Access to financial planning
- Paid time off (over 130 hours accrued in your first year)
- Paid parental leave
- Adoption assistance
- Tuition reimbursement
- Loan repayment program eligibility (PSLF)
- Referral Bonus Program
About Mercy Urgent Care Mercy Urgent Care is the only dedicated and mission-driven nonprofit urgent care network in the region. We carry a lineage of healthcare excellence established by the Sisters of Mercy since 1900. Our mission is simple: to provide excellent and compassionate health care to anyone who seeks our services, regardless of background or means. Here's your chance to be a part of this enduring legacy.