Billing Specialist / AI Trainer

About Us
Undeniable Health puts AI billing agents to work inside the revenue cycle operations of
healthcare providers and the billing companies that serve them. We handle the full claim
lifecycle: charge entry, credentialing, prior authorization, claim submission, claim management,
and denial recovery, including the denied claims traditional billing teams can't afford to chase.
We work inside our clients' existing systems, under their credentials, as an embedded member
of their team. No software to sell. No dashboards to manage. We get the money back.
We're backed by investors who know the RCM space, and led by co-founders Alex Poon and
Jason Griffith, repeat entrepreneurs with multiple successful exits. We service all specialties,
with a current focus on diagnostic labs and behavioral health.

The Role
This is a production billing job, and we mean that as a compliment. You'll work inside client
billing systems every day doing the work that keeps revenue moving: entering charges, chasing
prior authorizations, submitting and correcting claims, and working denials through to resolution.
Real money is on the line with every claim, and the goal is simple: be the best biller our clients
have ever worked with.

You'll join a small team that includes our founding billing and denial recovery specialist, our
founders, and our engineers, and you'll own a set of client relationships directly. You'll learn our
playbook from the specialist who built it.

Here is what makes this different from any other billing job. Everything you do trains the AI layer
we're building, and your first step into that work is quality assurance: reviewing what our
automation produces, verifying every claim is right before it goes out, and turning what you find
into fixes. The payer quirks you document and the denial patterns you spot become part of the
system. As our platform matures, there is a real path from doing the work to training and
supervising the digital billing workers that do it at scale. That path starts with being excellent at
the work itself.

What You'll Do
- Manage charge entry, credentialing, and provider enrollment
- Obtain prior authorizations
- Submit, correct, and track insurance claims
- Work denied claims through resolution
- Build trusted relationships with the clients you support
- QA the output of our AI billing agents and catch errors before they reach a payer
- Document payer behavior and denial patterns, and flag edge cases that improve our AI
workflows

What We're Looking For

Four things matter most, in this order:

Accuracy. Small errors cost real money here. You catch what others miss, you check your own
work, and you're the person colleagues ask to double-check theirs. That standard applies
double when you're auditing an automation. If your instinct is to move fast and fix it later, this is
the wrong job.

Real billing experience. You have hands-on healthcare billing experience at a provider, an
RCM firm, or a third-party billing company, across credentialing, prior authorization, claim
submission, and denial management. You're fluent in the major payer portals and clearinghouse
systems. A CPC, CPB, or similar AAPC/AHIMA credential is a plus.

Self-direction. This is a startup. You'll keep many claims, clients, and deadlines moving at once
without dropping anything, and you'll move work forward without waiting to be told. You're
comfortable working with everyone on the team, from billing to founders to engineering.

Working use of AI. You don't need to be technical. You already use AI in your own work, as a
copilot, a thought partner, or an organizational tool, and you have opinions about where it's
strong and where it falls short. You're watching how AI is going to reshape work, healthcare
included, and you want a hand in shaping that instead of having it happen to you.


What Success Looks Like in Your First 90 Days
- Learn our clients' workflows and embed within their processes
- Resolve denied claims with minimal oversight
- Begin QA reviews of our AI agents' work and log what you catch
- Become a trusted point of contact for the clients you support

Why This Job Is Different
Both founders have built companies before, and the teams they built were genuinely good
places to work. People grew, got promoted, and stayed. We invest in our people because the
quality of the team is the quality of the product. Remote doesn't mean disconnected here, and
early stage doesn't mean figuring it out alone.
What you observe every day shapes where the company goes next. You'll have a real voice
from day one.

Compensation
$55,000 to $75,000 annually, commensurate with experience. Equity participation and benefits.
This is a ground-floor opportunity with a funded, fast-moving team.

Location
Fully remote (USA Only)

How to Apply
Send a resume and cover letter to jobs@undeniablehealth.ai. We read every cover letter, and
applications without one will not be considered.
In your cover letter, tell us who you are and show us you've spent time on our website and
understand what we're building. Then two specifics, because the details are the point in this
role:
1. Walk us through the most stubborn denied claim you ever turned around: the payer, the
denial reason (the CARC or RARC code if you remember it), what you tried, and what
finally got it paid. Be specific.
2. Tell us which payer portal you would be happiest never to log into again, and why.