POSITION SUMMARYThe Medical Staff Services & Credentialing Supervisor is responsible for the day-to-day operational supervision, oversight, and performance management of the Medical Staff Office credentialing team and administrative support functions. This role ensures that all medical staff credentialing, privileging, reappointment, and related Medical Staff processes are executed in full compliance with The Joint Commission (TJC), CMS, Medicaid, NCQA, Medical Staff Bylaws, and organizational policies.In addition, the Supervisor serves as a key operational partner to the Senior Director of Physician Services and the Delegation Analyst to ensure alignment, accountability, and consistency across credentialing and delegated credentialing functions. While the Supervisor does not own delegation work as a primary responsibility, they are expected to collaborate, escalate issues, support operational problem-solving, and provide leadership coverage as needed, including stepping in alongside the Senior Director when required to support continuity of operations.This role functions as a representative of the Medical Staff Office in internal and external interactions and serves as the final internal operational review for credentialing and privileging items prior to presentation to the Credentials Committee, Medical Executive Committee (MEC), and other governing bodies.PRINCIPAL DUTIES AND JOB RESPONSIBILITIESMedical Staff Credentialing & Privileging OversightProvide direct supervision and operational leadership to Credentialing Specialists and Administrative Secretary.Ensure timely, accurate, and compliant processing of:Initial appointmentsReappointmentsPrivilege requests and modificationsResignations, leaves of absence, suspensions, and reinstatementsConfirm adherence to:Medical Staff Bylaws, Rules & Regulations, and policiesCredentialing and privileging criteriaRegulatory and accreditation standards (TJC, CMS, Medicaid, NCQA)Serve as the final internal operational review prior to submission to:Credentials CommitteeMedical Executive Committee (MEC)Governing Board, as applicableDelegated Credentialing Collaboration & OversightCollaborate closely with the Delegation Analyst and Senior Director to ensure:Credentialing Specialists understand and meet expectations related to delegated credentialing workflows.Credentialing processes align with NCQA delegated credentialing requirements and payor expectations.Serve as an escalation and coordination point when issues arise that impact credentialing accuracy, timeliness, or delegation readiness.Support cross-functional problem-solving related to:Data integrityFile completenessAudit findingsProcess gaps affecting delegationMaintain flexibility to assist or step in alongside the Senior Director as needed to support delegation-related initiatives or operational continuity.Supervisory & Leadership ResponsibilitiesAssign, prioritize, and monitor daily and long-term work assignments for credentialing staff.Conduct ongoing performance coaching, feedback, and corrective guidance in collaboration with the Senior Director.Participate in performance evaluations and staff development planning.Approve staff PTO requests in coordination with the Senior Director; ensure appropriate coverage and continuity of operations.Monitor workload distribution and proactively identify staffing or workflow concerns.Ensure staff compliance with departmental standards, timelines, and expectations.Serve as a role model for professionalism, accountability, and regulatory rigor.Committee & Governance SupportEnsure credentialing and privileging materials are:AccurateCompleteProperly vettedSubmitted in accordance with established deadlinesSupport preparation of agendas, supporting documentation, and follow-up actions for:Credentials CommitteeMedical Executive Committee (MEC)Other Medical Staff or governance committees as assignedTrack and ensure timely execution of committee decisions and follow-up actions.Systems, Data Integrity & ReportingOversee accurate data entry and maintenance within MSOW (current system).Play a key operational role in the transition from MSOW to MD-Staff, including:Staff readinessWorkflow alignmentData accuracy and consistencyEnsure credentialing data integrity to support:Master Roster developmentRegulatory reportingPayor and delegated credentialing requirementsIdentify trends, risks, and process gaps and escalate concerns to the Senior Director.Regulatory, Accreditation & Survey ReadinessMaintain continuous readiness for:TJC surveysCMS and Medicaid reviewsNCQA accreditation and delegated credentialing auditsEnsure documentation, files, and workflows meet surveyor expectations.Participate in surveys, audits, and site visits as required, including travel between campuses or other locations.Representation & Professional CollaborationRepresent the Medical Staff Office in meetings with:Physicians and APPsDepartment Chairs and Medical Staff leadershipQuality, HR, IT, Compliance, and other departmentsCommunicate professionally and effectively with internal and external stakeholders.Escalate sensitive or high-risk issues to the Senior Director in a timely manner.Decision-Making AuthorityAuthorized to make day-to-day operational decisions related to credentialing workflow, staff assignments, and issue resolution.May approve PTO in coordination with the Senior Director.May represent the Medical Staff Office operationally in meetings and discussions.Does not independently alter Medical Staff policy, bylaws, or credentialing criteria without Senior Director approval.QUALIFICATIONSRequiredBachelor's degree or equivalent combination of education and experience preferred.Progressive experience in medical staff credentialing or provider enrollment.Prior supervisory or lead experience strongly preferred.Demonstrated working knowledge of:Medical Staff Bylaws and governanceCredentialing and privileging standardsTJC, CMS, Medicaid, and NCQA requirementsExperience using credentialing systems (MSOW and/or MD-Staff preferred).PreferredExperience supporting delegated credentialing or NCQA accreditation.Experience in a multi-hospital or complex health system environment.KNOWLEDGE AND SKILLS:Core CompetenciesRegulatory and accreditation expertiseOperational leadership and staff supervisionAttention to detail and risk awarenessProfessional judgment and discretionStrong written and verbal communicationAbility to manage competing priorities and deadlinesCollaboration and escalation judgmentPERFORMANCE EXPECTATIONSWORK ENVIRONMENTWork Location: On-site; travel between campuses and other locations required as neededThe above statement reflects the general details considered necessary to describe the principle functions of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent in the position.Total Rewards at AtlantiCareAt AtlantiCare, we believe in supporting the whole person. Our market-competitive Total Rewards package is designed to promote the physical, emotional, social, and financial well-being of our team members. We offer a comprehensive suite of benefits and resources, including:Generous Paid Time Off (PTO)Medical, Prescription Drug, Dental & Vision InsuranceRetirement Plans with employer contributionsShort-Term & Long-Term Disability CoverageLife & Accidental Death & Dismemberment InsuranceTuition Reimbursement to support your educational goalsFlexible Spending Accounts (FSAs) for healthcare and dependent careWellness Programs to help you thriveVoluntary Benefits, including Pet Insurance and moreBenefits offerings may vary based on position and are subject to eligibility requirements.Join a team that values your well-being and invests in your future.