Hampton Inn by Hilton Augusta

Guest Services SupervisorExceptional Hospitality Starts with YouPicture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a Guest Services Supervisor, you're not just supervising day-to-day guest services operations – you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.Here's what you'll do during a typical day:Supervise guest services team: Lead team members in performing all guest services functions, including bell services, luggage storage, package delivery, valet, parking, and related systems to ensure a seamless guest experienceLead day-to-day team operations: Create team schedules, assign tasks, lead pre-shift meetings, and provide training, guidance, and in the moment feedbackOversee guest issue resolution: Respond to guest inquiries and concerns directly while supporting team members in handling complex or escalated...