IBEX

IBEX Global is seeking a Team Supervisor to guide and develop a group of Customer Service Agents in an inbound call center. This full-time role involves coaching, performance appraisals, attendance monitoring, and ensuring adherence to client requirements. You will lead daily supervision, track productivity, provide feedback, and resolve escalated issues while coordinating training and communications across the team. #J-18808-Ljbffr

The Team Supervisor is responsible for supporting, coaching, developing and supervising a group of Customer Service Agents in an inbound call center environment. The supervisor position is responsible for day-to-day functional supervision of non-exempt work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance management and appraisal of work groups in accordance with the organization’s policies and applicable legal requirements. Supervisors will perform related work as required. Responsibilities Coaching agents to yield optimal performance through a sound understanding of the business and engagement with their team Track and take action on personnel and payroll issues. Conduct performance appraisals as required. Maintain accurate, current and consistent documentation on direct reports. Review productivity statistics on a daily basis and provide constructive feedback. Provide Subject Matter...