We are seeking a dependable, organized, and detail-oriented Billing & Front Desk Specialist to join our ambulatory surgery center team. This is an in-person position combining medical billing responsibilities with support of our front desk and daily surgery center operations.
The ideal candidate will have experience in medical billing and a strong understanding of insurance processes. Previous ambulatory surgery center (ASC) or surgical billing experience is a plus.
This position is well suited for someone who enjoys both the detail-oriented aspects of medical billing and interacting with patients and staff in a busy clinical environment.
Key Responsibilities
Billing & Revenue Cycle
- Assist with billing and claims submission for surgical procedures
- Review patient and insurance information for accuracy and completeness
- Verify insurance coverage and benefits as needed
- Assist with claim follow-up, denials, rejections, and outstanding accounts
- Work with insurance companies to resolve billing and payment issues
- Maintain accurate billing documentation and patient account information
- Communicate with patients regarding billing questions and account balances
- Work closely with the surgery center's clinical and administrative teams to ensure accurate and timely billing
Front Desk & Patient Support
- Greet and check in patients in a professional and welcoming manner
- Confirm demographic, insurance, and registration information
- Assist with patient check-in and check-out
- Answer and route telephone calls
- Collect patient payments when appropriate
- Assist with scheduling and other administrative duties as needed
- Communicate effectively with physicians, clinical staff, patients, and families
- Help maintain an efficient, organized, and patient-focused front desk
Qualifications
- Previous medical billing or healthcare administrative experience preferred
- Previous surgery center/ASC billing experience is a plus
- Familiarity with medical insurance, claims, and reimbursement processes
- Strong attention to detail and organizational skills
- Comfortable working with billing and practice-management software
- Strong written and verbal communication skills
- Professional and courteous when interacting with patients
- Ability to prioritize and manage multiple responsibilities in a busy environment
- Reliable and able to work effectively as part of a team
- Commitment to patient confidentiality and HIPAA requirements
We are looking for someone who takes pride in accuracy, enjoys working with patients and coworkers, and wants to become an important part of a collaborative surgery center team.
Work Location: In person