First Source LLC

Role Description The Revenue Cycle Follow-Up Representative is responsible for ensuring timely and accurate follow-up on both Professional Billing (PB/CMS-1500) and/or Hospital Billing (HB/UB-04) claims. This role manages accounts receivable, resolves unpaid and underpaid claims, and drives reimbursement from government and commercial payers. The ideal candidate has strong knowledge of 837P/837I transaction sets, EOB/ERA reconciliation, and payer-specific follow-up requirements. Roles & Responsibilities Claim Follow-Up – PB & HB Monitor and follow up on outstanding PB (CMS-1500 / 837P) and HB (UB-04 / 837I) claims via phone calls, payer websites, and Epic work queues to ensure timely reimbursement. Investigate and resolve unpaid, underpaid, and rejected claims by working with insurance providers and internal departments. Analyze account history and all previous actions in Epic prior to taking the next action step to resolve the claim. Identify payer...