Harris

Team Lead, Account Follow-Up Services The Account Follow-Up Services Team Leader is responsible for strategic oversight of Hospital Insurance Follow-Up Services, including multi-team performance, payer strategy, denial prevention initiatives, workforce planning, and operational scaling. This role drives measurable improvement in A/R aging, collections performance, and denial overturn rates through KPI leadership, cross-functional collaboration, training programs, and continuous process innovation. Key Responsibilities Operational & Performance Leadership Own performance across one or more Insurance Follow-Up teams (or multiple clients). Set daily/weekly/monthly targets for productivity, quality, and collections, ensuring adherence to service-level expectations. Lead KPI governance (Days in A/R, A/R > 90, denial rate, overturn rate, net collection rate, first-pass resolution, productivity per FTE, quality). Build and present performance reviews and executive-ready...