C. Stephen Metzler Mentor Program
Kansas City, MO
The Supervisor of Referral and Medical Records oversees the daily operations, workflow, and staff performance of the Referral and Medical Records team. This position ensures timely and accurate processing of referrals, prior authorizations, medical records management, and follow‑up coordination to support high‑quality patient care. The Supervisor serves as a resource for staff, promotes process improvement initiatives, monitors compliance with HIPAA and organizational policies, and collaborates with clinical and operational leadership to improve referral outcomes and patient access to specialty care.
KC CARE CULTURE CODE
Put patients first, always
Treat all people with dignity, respect, and kindness
Create safe places for others to share their voice; encourage creativity
Always strive for improvement; keep learning
Own your work, action, and mistakes – no one is perfect
Have fun – work should be fun and we want you to have fun at KC CARE
Essential Duties And...