Cook County Health
Springfield, IL
Job Overview
This Third-Party Billing and Follow-Up Representative facilitates billing and collection processes for outstanding accounts receivable. The role analyzes claims, confirms demographics and billing information, recommends improvements to billing and collection practices, processes legal requests for information, and ensures compliance with local and federal regulations.
Responsibilities
Facilitate billing and collection processes for outstanding accounts receivable.
Communicate with internal and external contacts to resolve billing, collection, and claims, including Medicare and other government and non-government accounts.
Monitor daily queue performance, maintain acceptable levels, and alert management of high call volume patterns.
Handle incoming and outgoing billing correspondence and phone inquiries related to patients, third-party administrators, attorneys, vendors, and insurance payers.
Document conversations and actions taken to support all claims...