116508 Innovation At Work
Montgomery, AL, USA
Job Description Job Description Description: Position Summary: The Telephone Services Supervisor provides leadership and operational oversight for a 24/7 switchboard operation. This role ensures staffing continuity, quality performance, and compliance with VA contract requirements. Essential Duties and Responsibilities: • Supervise daily telephone operator operations across all shifts/ scheduling and timecard audits for payroll • Prepare and manage schedules, rotations, and leave coverage • Ensure continuous coverage during absences and emergencies • Train and onboard new operators • Monitor call handling quality and performance • Address performance issues and correct deficiencies • Maintain personnel rosters and compliance documentation • Serve as liaison with VA Point of Contact • Ensure HIPAA, VA policy, and security compliance • Support quality assurance and performance reviews • Perform operator duties as needed Requirements: Required Qualifications: •...