Innovation At Work

divh2Telephone Services Supervisor/h2pPosition Summary: The Telephone Services Supervisor provides leadership and operational oversight for a 24/7 switchboard operation. This role ensures staffing continuity, quality performance, and compliance with VA contract requirements./ppEssential Duties and Responsibilities:/pulliSupervise daily telephone operator operations across all shifts/ scheduling and timecard audits for payroll/liliPrepare and manage schedules, rotations, and leave coverage/liliEnsure continuous coverage during absences and emergencies/liliTrain and onboard new operators/liliMonitor call handling quality and performance/liliAddress performance issues and correct deficiencies/liliMaintain personnel rosters and compliance documentation/liliServe as liaison with VA Point of Contact/liliEnsure HIPAA, VA policy, and security compliance/liliSupport quality assurance and performance reviews/liliPerform operator duties as needed/li/ulpRequirements:/ppRequired...

Position Summary: The Telephone Services Supervisor provides leadership and operational oversight for a 24/7 switchboard operation. This role ensures staffing continuity, quality performance, and compliance with VA contract requirements. Essential Duties and Responsibilities: • Supervise daily telephone operator operations across all shifts/ scheduling and timecard audits for payroll • Prepare and manage schedules, rotations, and leave coverage • Ensure continuous coverage during absences and emergencies • Train and onboard new operators • Monitor call handling quality and performance • Address performance issues and correct deficiencies • Maintain personnel rosters and compliance documentation • Serve as liaison with VA Point of Contact • Ensure HIPAA, VA policy, and security compliance • Support quality assurance and performance reviews • Perform operator duties as needed Requirements Required Qualifications: • High school diploma (Associate's degree...