Innovation At Work

Telephone Services Supervisor Position Summary: The Telephone Services Supervisor provides leadership and operational oversight for a 24/7 switchboard operation. This role ensures staffing continuity, quality performance, and compliance with VA contract requirements. Essential Duties and Responsibilities: Supervise daily telephone operator operations across all shifts/ scheduling and timecard audits for payroll Prepare and manage schedules, rotations, and leave coverage Ensure continuous coverage during absences and emergencies Train and onboard new operators Monitor call handling quality and performance Address performance issues and correct deficiencies Maintain personnel rosters and compliance documentation Serve as liaison with VA Point of Contact Ensure HIPAA, VA policy, and security compliance Support quality assurance and performance reviews Perform operator duties as needed Requirements: Required Qualifications: High school diploma (Associate's degree preferred) 3+ years...

Position Summary: The Telephone Services Supervisor provides leadership and operational oversight for a 24/7 switchboard operation. This role ensures staffing continuity, quality performance, and compliance with VA contract requirements. Essential Duties and Responsibilities: • Supervise daily telephone operator operations across all shifts/ scheduling and timecard audits for payroll • Prepare and manage schedules, rotations, and leave coverage • Ensure continuous coverage during absences and emergencies • Train and onboard new operators • Monitor call handling quality and performance • Address performance issues and correct deficiencies • Maintain personnel rosters and compliance documentation • Serve as liaison with VA Point of Contact • Ensure HIPAA, VA policy, and security compliance • Support quality assurance and performance reviews • Perform operator duties as needed Requirements Required Qualifications: • High school diploma (Associate's degree...