Berlin-Wheeler, Inc.
KS, USA
Call Center Supervisor - Non-Emergency Medical Transportation (NEMT) Location :Fully Remote, must live in Kansas Job Type :Full-Time SalaryLead with Purpose.Grow with Us.We're looking for a motivated and people-focused Call Center Supervisor to guide our team of Call Center Representatives in providing safe, reliable, and compassionate transportation coordination.In this role, you'll be the coach, problem-solver, and quality champion who keeps our team running smoothly-while making sure every caller receives the patience and care they deserve.What You'll DoLead and inspire a team of Call Center Representatives, fostering a positive, supportive environmentMonitor calls and performance metrics to ensure service excellence and compliance with all policies, procedures, and regulationsProvide real-time coaching, feedback, and training to help agents grow and succeedHandle escalated member concerns with professionalism, empathy, and solutions-focused thinkingPartner with leadership to...