Back

SICIGIA LLC

Join Our Team at the Office of Yesenia Kuan, MD!
We are a compassionate and professional psychiatric office located in Coral Gables, FL, seeking a dependable and detail-oriented Front Desk Receptionist to join our team. This is a full-time, hybrid position ideal for someone who enjoys working with people, is highly organized, and thrives in a fast-paced healthcare environment.

Key Responsibilities:

  • Answer and route incoming phone calls professionally and efficiently

  • Schedule, confirm, and reschedule patient appointments using our EHR system

  • Verify insurance eligibility and benefits for psychiatric services

  • Collect patient payments including copays, deductibles, and outstanding balances

  • Respond promptly to patient medication refill and form completion requests

  • Stay on top of all incoming emails and faxes and distribute as appropriate

  • Maintain accurate and up-to-date patient records

  • Support clinical and billing staff with administrative tasks as needed

  • Deliver excellent customer service and create a welcoming environment for patients

Qualifications:

  • Previous front desk or medical office experience (mental health preferred)

  • Strong communication and interpersonal skills

  • Experience with insurance verification and patient payment collection

  • Proficiency with EHR systems and basic computer applications (Microsoft Office or Google Workspace)

  • Highly organized and able to multitask in a fast-paced environment

  • Dependable internet connection for remote workdays

What We Offer:

  • Competitive hourly rate: $16–$18/hour, depending on experience

  • Flexible hybrid schedule (in-office and remote)

  • Supportive and mission-driven work environment

  • Training and growth opportunities in mental health administration

  • Be part of a team making a meaningful difference in people’s lives