Quadax
Cleveland, OH
Job Position This position is in office 5 days a week for the first 3 months (training period) in our Milan, or Middleburg Heights, Ohio offices. Then reverts to hybrid model of 3 days in office and 2 days working remote each week. Purpose: Coordinate department activities and special projects. Supervise staff in accordance with company policies and procedures. Provide guidance and encourage development of staff members. Perform annual performance reviews for staff. Responsibilities: Coordinate and supervise department work assignments and staffing levels. Monitor work lists to verify work is being completed within required TAT (Turn Around Time). Move staff as needed to ensure the work is covered. Conduct scheduled staff meetings and other activities. This would include both onshore and offshore team members. Participate in client meetings, as needed, for discussion on process flows and billing issues. Conduct monthly quality audits on domestic and offshore...