ChenMed

Front Desk Supervisor Operating under the supervision of the Center Operations Director, the Front Desk Supervisor organizes and directs the front desk staff, coordinates activities and schedules, and ensures quality standards for patient care services. Essential Responsibilities Lead a team of Care Facilitators and other front desk staff, set performance goals, develop talent, and implement improvement initiatives. Instill company values and behaviors, build culture, promote retention, and conduct onboarding and coaching. Execute core model procedures per the Center Playbook and ensure compliance with operational excellence and scheduling optimization. Ensure 100% patient scheduling, including priority patients (Top 40 and risk score 70+), follow‑up for IP/ER discharge, and completion of THV‑EE and CMAP schedules. Serve as the primary point of contact for patient VIP experience, handle escalated issues, and support PCP scheduling to avoid booking conflicts. Monitor and enforce...

We're unique. You should be, too. We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We're different than most primary care providers. We're rapidly expanding and we need great people to join our team. The Front Desk Supervisor, functioning under the supervision and guidance of the Center Operations Director and/or Clinical Dyad leader, is responsible for organizing and directing the work of the front desk staff, coordinating staff activities and schedules to ensure effective patient care services are provided, and ensuring quality standards are met. Trains, guides and supports Care Facilitators to ensure organizational front desk standards are met and that they have the tools and resources they need to effectively perform their duties. Leads front office center operations including, quality, compliance,...

Join Our Innovative Team:Change Lives Every Day!Are you a dedicated individual with an innovative and entrepreneurial mindset? We are looking for remarkable individuals like you to help us change lives”not just for our patients, but for our team members as well.At our organization, we stand apart from traditional primary care providers. As we rapidly expand, we invite you to bring your exceptional skills to our team as an Associate Director of Medical Affairs.In this pivotal role, you will supervise and train primary care providers (PCPs) at your assigned center, ensuring the best care and outcomes for our patients. You will be responsible for improving clinical quality, operational efficiency, and patient satisfaction while also spending part of your time delivering direct patient care as a PCP.Key Responsibilities:Provide comprehensive care for patients with acute and chronic illnesses, especially older adults.Take full accountability for patient...

Front Desk Supervisor The Front Desk Supervisor is dedicated to providing VIP customer service to every patient and customer who enters the center. Through adherence of established center guidelines and standards, this role is responsible for providing the best solutions and options for patients in support of the overall center experience. Responsibilities Ensure the patient check‑in process is customer‑centric and seamless. Confirm that all intake procedures, guidelines and regulations are adhered to. Greet and welcome patients and families into the center. Serve as first point of contact and resolution for patient issues, concerns and disputes. Prepare the center for patient/customer arrivals, ensuring it is clean, organized, sanitized and visually appealing. Guide and support Care Facilitators with HEDIS initiatives to ensure patients with gaps are appropriately scheduled. Support PCP scheduling by ensuring appropriate blocks are in place and preventing double/over/under...

Front Desk Supervisor We're unique. You should be, too. We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We're different than most primary care providers. We're rapidly expanding and we need great people to join our team. The Front Desk Supervisor, functioning under the supervision and guidance of the Center Operations Director and/or Clinical Dyad leader, is responsible for organizing and directing the work of the front desk staff, coordinating staff activities and schedules to ensure effective patient care services are provided, and ensuring quality standards are met. Trains, guides and supports Care Facilitators to ensure organizational front desk standards are met and that they have the tools and resources they need to effectively perform their duties. Leads front office center operations including, quality,...