IHA

A healthcare organization in Livonia is seeking a qualified Medical Office Supervisor to oversee Medical Records and Reception staff. This role includes ensuring efficient patient workflow, staff training, and effective communication with office leadership. Candidates should have at least 3 years of experience in a medical office, with supervisory experience preferred. The position emphasizes customer satisfaction and problem-solving skills in a fast-paced environment. #J-18808-Ljbffr

Position Description Responsible for overseeing the Medical Records and Medical Reception staff and other specified areas of the office in collaboration with office leadership and the Practice Manager. This includes accountability for efficient patient/workflow, customer satisfaction, staff satisfaction, productivity and achievement of operational goals as defined by practice leadership. Essential Job Functions Supervises day-to-day operations of assigned areas to ensure efficient, fiscally responsible and customer-responsive procedures and operations. Serves as a resource to patients and reception office staff; provides direction for the reception team (Receptionists, Medical Records). Is approachable and welcomes opportunity to provide feedback to staff and problem resolution to patients. Develops and distributes daily assignments for assigned Reception staff. Assists with recruitment, hiring, orientation, training and coaching of medical records and medical reception...