Verisma
Evergreen Park, IL, USA
Onsite Client Operations Supervisor - Evergreen Park, IL - Occasional Travel Required
Summary Of Position
Under the direction of the Director of Client Operations and the general instruction of the Facility Contact at various facilities, the Client Operations Supervisor is responsible for the efficient operation of assigned accounts. In addition, the Client Operations Supervisor will also assist in training, staffing, and providing coverage at various sites.
Duties & Responsibilities
Answers day‑to‑day questions posed by clients and Release of Information Specialists (ROIS).
Responsible for meeting facility revenue goals on a consistent basis.
Identifies and recommends opportunities to increase productivity.
Complies with all release of information related functions, as stipulated by the service agreement.
Prepares weekly dashboards and month‑end operational performance reports; monitors productivity and quality to ensure high customer service satisfaction.
Assists the...